Belleville Medical Clinic - Front Desk Receptionist

JOB TITLE: Receptionist

REPORTS TO: Responsible to: Clinic Manager

         Responsible for: Does not supervise other employees

Interrelationships: Works cooperatively with all clinic and hospital departments.

JOB SUMMARY: 

To perform designated routine tasks related to the operation of the Business Office.  

JOB RESPONSIBILITIES:

Job Duties:

• Performs office duties including: opening up the department 
• Answering multiple phone lines on a regular basis
• Complete patient registrations in a timely manner
• Answer simple billing questions, or request billing department assistance for patients.
• Assists with department documentation, including daily organization and filing.
• Assures compliance with established departmental policies and procedures, objectives, continuous quality improvement, safety, environmental and infection control standards.
• Cooperates with other clinic and hospital personnel to maintain good employee relations and meet all department objectives.
• Communicates clearly and accurately with patients, families, physicians and co-workers.
• Maintains a safe, comfortable and therapeutic environment for patients/families in accordance with clinic and hospital standards.
• Enhances professional growth and development through participation in educational programs, in-services, meetings, etc.
• Attends and represents the department at appropriate meetings, as requested by Clinic Manager.
• Performs tasks to maintain the department in orderly condition.
• Maintains CONFIDENTIALITY of all information.  
• Assures that the patient/resident’s rights to fair and equitable treatment, self-determination, individuality, privacy, property, civil rights, including the right to wage complaints, are well established and maintained at all times.

WORKING CONDITIONS:

• Occasionally exposed to the risk of blood borne diseases.
• Contact with patients under a wide variety of circumstances.
• Occasionally exposed to unpleasant elements (accidents, injuries and illness)
• Subject to varying and unpredictable situations.

SKILLS AND QUALIFICATIONS: 

Experience:  Six months experience in health care desired.

Education:  High school graduate 

Req. Cert./Registration: N/A

Essential Functions:  See attached job description worksheet.

KEY COMPETENCIES:

• -Organization and planning skills
• -Work management and prioritizing skills
• -Verbal and written communication skills
• -Problem solving ability
• -Attention to detail
• -Accuracy
• -Flexibility
• -Reliability
• -Teamwork

PHYSICAL REQUIREMENTS: Availability on Request