Address
Form of workBell Person
Position Summary
As a Team Member of the Hotel Operations team, the Bell Person is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. A Bell Person is responsible for providing exceptional Guest service, including but not limited to courtesy, sincerity, and enthusiasm to all Guests of the property.
Position Functions
Essential Functions
• Follow all AAA Four Diamond standards.
• Assist Guests with their luggage during check-in and check-out.
• Greet Guests during arrival and departure.
• Retrieve and verify Guest luggage.
• Escort Guests as necessary.
• Describe room amenities and inform Guests of daily CRCR activities.
• Assist in parking cars, and driving to pick up our VIP Guests when needed.
• Assist the Front Desk with answering phones, Guest inquiries, and other needs as business dictates.
• Stock with supplies as needed.
• Direct Guests toward parking, have extensive knowledge of CRCR and all surrounding areas, give directions, answer questions, and make deliveries.
• Maintain cleanliness and safety of lobby and entryway.
• Foster teamwork and act as a role model using a consistent, approachable demeanor and clearly articulating information.
• Recognize and acknowledge all arriving and returning and VIP Guests and groups.
• Other duties as assigned.
Skills
• Strong listening and communication skills.
• Problem-solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Demonstrates a flock mentality, focused on teamwork and collaboration with others.
• Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
• Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
• Driven to exceed expectations while remaining accountable and fair.
• Move at the speed of a Cornish Chicken.
Qualifications
Minimum requirements:
• Must be at least 18 years of age.
• 6+ months experience in hospitality.
• Basic math skills.
Preferred qualifications:
• 1+ years in hospitality.
• Knowledge of hospitality software such as Hosts, Opera, Infor, and/or other housekeeping tracking systems.
Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.
