Job Description
· Escort incoming guests to rooms.
· Assist guests with luggage.
· Inspect guest room to ensure that it is in order, and that supplies are adequate.
· Explain features of room such as operation of radio, television, in-room movie system, etc.
· Offer information pertaining to available hotel services, points of interest, and entertainment attractions.
· Deliver messages and run errands.
· Transport guests in hotel van within property requirements.
· Maintain cleanliness of both interior and exterior of van.
· Maintain all mileage records on a daily basis.
· Report all trips to front desk; length of drive as well as length of time spent.
· Keep record of calls for service.
· Deliver packages, suitcases, and trunks.
· Set up sample rooms.
· Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
Support
· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
· Ability to accurately report information.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
· Attend required meetings.
Requirements:These are expected of every associate within StepStone Hospitality.
Personal Effectiveness
· Projects and assignments are completed thoroughly, professionally, and with care.
· Adjusts to high-pressure conditions and is open to change.
· Assumes responsibility for personal growth and development.
· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
Communication
· Understands and communicates the StepStone Culture and core values.
· Expresses ideas and conveys information clearly, effectively, and professionally.
· Actively listens to others.
· Conveys company information, decision, or problems to appropriate parties on a timely basis.
· Works to resolve disagreements and is respectful of peers and co-workers.
· Minimum lifting of 50 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 50 pounds.
· Other duties may be assigned.
· Additional language ability preferred.
EOE/M/F/V/D/