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Form of workJob Description
Zinnia Health is a fast-growing integrated healthcare company. We value our employees and care for our clients.
Do you have unique talents that you would like to share with others? We would love to have you join our team!
We are looking for individuals that have unique talents to offer beyond the traditional role of a Behavioral Health technician/recovery coach. Our program offers clients many opportunities to join in and participate in activities that help during their journey to recovery and ongoing coping skills. We are looking for individuals that bring specialized talents such as music, arts, yoga, and much more that would be interested in running group activities to help make our client's addiction recovery meaningful and fulfilling through the use of a variety of programs.
Job Duties and Responsibilities
1. Follow company policies, procedures, and protocols
2. Transports clients safely to various doctor appointments and off-site meetings, if cleared to drive.
3. Types and performs data entry as needed for communication purposes.
4. Organizes and uploads documents to client files. (if applicable)
5. Conforms to all necessary quality assurance standards as well as all infection control protocols.
6. Drug tests clients according to Testing procedures and timelines.
7. Greets scheduled visitors and coordinates to the appropriate area or person.
8. Follows up with chore checks, helps clients comply with contracts, and communicates to clinical any issues.
9. Organizes cleaning supplies and materials.
10. Makes copies of printed materials as needed.
11. Follows Medication Observation policy.
12. Performs all necessary documentation regarding clients (i.e.: 30 minute/1 hour rounds, vitals or COWS/CIWA, group sessions)
13. Inspects vehicles upon shift change with a previous Treatment Tech member, if applicable.
14. Complete admit intakes and gather any information needed.
15. Is able to audit face-to-face rounds, if applicable.
Expectations
1. DEPENDABILITY - Employees can be counted on to complete assigned tasks in a timely manner with little supervision. Accepts responsibility when necessary to see that the job gets done.
2. ATTENDANCE AND PUNCTUALITY - Is prompt and on time for work, assignments, and meetings. Notifies supervisor prior to lateness or absence. Understands that excess absences pose a hardship on other employees.
3. JOB SKILLS AND KNOWLEDGE - Employee completes all chart-related documents and correspondence for assigned clients in a timely manner.
4. QUANTITY AND QUALITY OF WORK – Cares about the quality and accuracy of work being produced. Accepts responsibility for completing job tasks. Uses time productively and efficiently.
5. ATTITUDE – Demonstrates a cooperative, positive, and enthusiastic attitude toward fellow employees, clients, and visitors. Maintains a positive attitude in carrying out assignments and is helpful and courteous to fellow employees.
6. CONFIDENTIALITY - Know and follows confidentiality law and procedures at all times.
7. COMMUNICATION SKILLS-Is effective in written and oral expression. Demonstrates proper telephone etiquette and is able to communicate easily with clients, referral sources, and visitors in an appropriate manner. Relates to clients and co-workers in a respectful and professional manner.
8. CONDUCT – Conducts one’s self in a manner consistent with the agency’s code of ethics and code of conduct. Shows professionalism in the office setting.
9. FLEXIBILITY / HANDLING EMERGENCIES – Responds well to changing situations or routines. Handles crisis situations calmly and professionally.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
- Medication Observation- The individual has a full understanding of the Medication Observation procedure and demonstrates the ability to carry out duties as assigned.
- Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness in regard to EMR Documentation, Infection Control, and Waived Testing.
- Documentation- the individual is able to navigate the EMR with ease. They have a core understanding of how the program runs, what’s important, and what needs to be documented at what intervals.
- Time Management—the individual prioritizes and plans efficiently, developing a realistic action plan in regard to their duties.
- Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
- Transportation- Individual displays the ability to safely transport clients to appointments as needed.
Minimum Qualifications
Education / Experience
· High school diploma or GED preferred
· Must pass mandatory pre-employment screenings, check, and tests.
Certificates and Licenses
· Has CPR and First Aid certifications
Knowledge
· Have or be able to be taught an acute understanding of counseling and other treatment procedures for alcoholism and drug and addiction-related problems.
· Have or be able to be taught knowledge of regulations concerning alcoholism and drug addiction treatment.
· Have or be able to be taught knowledge of alcoholism and drug addiction and treatment procedures for such illnesses.
Work Environment Characteristics
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Noise Level – moderately quiet
· Physical Demands – the employee is frequently required to sit, stand, and walk; the employee must occasionally lift and/or move up to 25 pounds.
Requirements:
