Behavioral Health Administrative Support Specialist

Job Details

Level
Entry

Job Location
Main Campus - Pittsburgh, PA

Description

Essential Duties and Responsibilities:

The Administrative Support Specialist will provide support services to the Behavioral Health Programs. This position will assist the Supervisor in managing the department. The behavioral health support specialist will assist in all aspects of insurance related issues including but not limited to obtaining authorizations, researching, and updating information for multiple behavioral health programs. They will manage the electronic health records databases. This position will also assist with reports and audits as needed as well as training new staff on department protocols.

Key Responsibilities:

• Promotes professional image of the agency through interpersonal actions and appearance.
• Demonstrates a team approach with colleagues.
• Create an open and welcoming environment in the office and waiting area.
• Handle all incoming outpatient phone calls regarding intake inquiries, crisis situations or regular communication needs.
• Organize and maintain department's active client files, discharged clients files and file rooms.
• Present Schedule and coordinate all new client referrals.
• Completes all required documentation to agency standards in a timely manner.
• Obtain insurance authorizations and enter into electronic health record for all behavioral health programs.
• Run routine reports regarding capacity, billable hours, and insurance verification for Behavioral Health programs.
• Maintains all required county reports and acts as primary contact person for ALDA funding related issues and assists clients regarding alternate funding resources.
• Maintain all databases by uploading and completing items within the EHR and Quest
• Manage office equipment and program financial accounts with vendors and order supplies as needed.
• Complete follow up for those not responding to intakes.
• Assist clinicians in obtaining credentials with various insurance companies.
• Keeps compliance with all agency policies and procedures and assists with yearly audits.
• Complete various office tasks as assigned.
• Maintain all departmental spreadsheets and tracking of clinical paperwork, demographics, and releases of information.
• Maintains client confidentiality.
• Maintains the required number of in-service hours as well as other required trainings by the agency.

Qualifications

Requirements and Specific Skills:

• Excellent written and verbal communication skills.
• High degree of proficiency with Windows, MS Word, PowerPoint, and Excel.
• Knowledge and experience with electronic medical records and insurance billing.
• Knowledge of insurance verification and authorization process.
• Demonstrated ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to lift 25 pounds.
• Must be able to reach and stoop for 10% of the day.
• Must be able to sit in an office 8 hours per day.
• Must be able to use computer and other software programs to enter data about 8 hours per day.

COMMITMENT TO SOCIAL JUSTICE

Holy Family Institute and its affiliated organizations are committed to an environment that respects and values every human being and individual differences. We will invest time and resources to create an inclusive environment for all of our stakeholders. This means we will respect diversity that includes race, ethnicity, gender, socioeconomic status, education, disability, language, and sexual orientation. We also believe that we should be "Faithful Listeners" and embrace diversity of ideas, perspectives, and values. We believe in providing access, opportunity, fair treatment, and advancement for all people. Believing that "God is Found in Everyday Activities" we will do our best to eliminate barriers that prevent full participation in our programs and services. We believe "Loving Relationships" means that all are welcome, all are neighbors, and there are no exceptions. With this belief we aim to create an environment in which any individual or group can feel welcomed, respected, supportive, and valued.

Holy Family Institute is an Equal Opportunity Employer