Bartender, Jaja

Wlcome to Harbor Bay Hospitality! Our roots are in Cleveland, but our aspirations are driven by our cosmopolitan experiences across the globe. Our plans can be summed up with three simple promises: Really Good Stuff. Served Humbly. In Great Rooms.

Welcome to jaja (jajacleveland.com) - Cleveland’s most exciting new restaurant, located across from the West Side Market. Jaja is unlike any steakhouse you’ve ever seen - sophisticated, yet free-spirited, the design features rich interiors and lush greenery all beneath our signature retractable glass room. The food features a globally-inspired take on the classic steakhouse with shared plates, Argentine-style wood-fired meats and seafood and memorable desserts, all alongside a unique beverage program featuring wines from South America and contemporary takes on classic cocktails.

Operated by Harbor Bay Hospitality, jaja is located in INTRO – Cleveland’s exciting new mixed-use project, which features nearly 300 new apartments, an acre of green space, and a lavish top-floor event venue directly across the street from the historic West Side Market.

Opened in early Fall ‘22, jaja features a cozy dining room and an ample 2nd story patio with a perfect view of the West Side Market Clocktower. Dinner service will take place from Tuesday-Sunday, with a Saturday and Sunday brunch service and late night festivities on weekend evenings. jaja will be the premier reservation in Cleveland.

We’re building a top-of-the-line team that we want to respect and grow with from day one. We’re looking for industry rockstars who shine at the following:

• Attentive service
• Kindness
• Competency in the workplace
• Attention to detail
• Thinking on their feet

By joining our team, here’s what you can expect from us:

• Extensive growth opportunities
• A respectful and exciting workplace
• Competitive pay and benefits
• Being surrounded and inspired by the best in the business

Our goal? That this will be the best place you’ve ever worked in the industry.

The Bartender is responsible for the smooth operation of bartending and beverage service. The Bartender will mix and serve alcoholic beverages based on approved beverage packages or if appropriate, based on guest requests. The Bartender will ensure that guests provide proper legal identification and meet the legal age to consume alcohol. This role cleans glasses and bar utensils. This role will take payments and process through point-of-sale system. The Bartender will balance cash receipts and record sales. The Bartender will maintain high standards for beverage service while contributing to profitable business performance.

Essential Functions

• Review and become completely knowledgeable about the beverage packages/menus
• Consistently provide professional and friendly beverage service.
• Manage the bar by counting inventory and restocking in real-time as necessary.
• Prep the bar to ensure availability of needed condiments.
• Prepare and deliver beverages in a fast-paced environment.
• Prepare and serve special orders to individuals with food allergies or special diets.
• Support servers by answering any bar-related questions from guests.
• Adhere to quality standards for beverage team and ensure execution.
• Comply public health and safety requirements.
• Ensure Toast application is effectively utilized for all point-of-sale activities and timekeeping.
• Notify manager of any equipment malfunctions brought to your attention.
• Ensure bar work areas are clean and organized at all times.
• If applicable, participate in pre-event meetings with team members to ensure events flow smoothly.
• Contribute to a positive work environment to consistently achieve standards and provide exceptional guest service.
• Comply with all policies regarding attendance, performance productivity and teamwork.
• Promote safe operation of all equipment and safe beverage handling.
• Ensure work areas are clean and organized at all times.
• Ensure safety-related matters are addressed in a timely fashion and escalate to management, as necessary.
• Other duties as assigned.

Education / Experience / Certifications

• Previous experience as a bartender in a full-service restaurant and/or banquet environment.
• Exceptional interpersonal communication skills including fluency in English both oral and written.
• Basic math skills including working with measurements required.
• Problem solver and analytical thinker: works constructively to solve problems and learn from mistakes, anticipates the needs of personnel and guests, “sees around corners”- works proactively to prevent issues from arising; exercises common sense and good judgment.
• Maintains composure under pressure, remains calm and courteous in difficult situations.
• Willingness to learn and accommodate industry changes and company directives.
• ServSafe certification, preferred
• TIPS certification, preferred
• Required to work nights, weekends, and/or holidays as business demands; ability to work flexible hours as required.

Work Environment:

Work is performed in a restaurant/event environment. This role requires primarily standing and walking during entire shift. Work environment is fast-paced and team member must be able to manage multiple priorities throughout a shift. Exposure to cold and heat may occur on regular basis throughout a shift (entering refrigeration equipment, multiple industrial/food service and exposure to cooking appliances).

Pay: $6 / hour

Pay:

• Tips

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Employee discount

Job Type: fulltime, parttime

Schedule:

• 8 hour shift

Education: No education required

Work location: On-site