We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
What does River City Casino & Hotel have to offer?
- Day 1 medical, dental, & vision benefits!
- Uber benefit for nearby metro stops.
- Recognition programs with cash rewards, gift cards, & more.
- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.
- Earnings derived from base pay plus service charge
- Adheres to all departmental and property policies and procedures regarding guest service standards.
- Obtains and reviews Banquet Event Order(s) for banquet food and beverage menu items being served for each event; works with kitchen staff to ensure proper food preparation and timing.
- Learns names of banquet servers, bartenders, and house persons on team; ensures that team members are knowledgeable regarding policies, procedures, and banquet food and beverage menu items.
- Ensures that banquet room, including tables, chairs, carpeting, tray jacks, and side stations are clean, fully equipped, and neat; coordinates room set-up with stewards and oversees placement of buffets, risers, head tables, etc.
- Ensures that the banquet service team has completed all assigned pre-service responsibilities.
- Checks that special menu items have been prepared (e.g., hors d’ oeuvres, special event cake orders, etc.).
- Greets event contact, by name, and offers assistance with any guest or special setup needs.
- Uses seat designation system when event requires more than one entrée selection; ensures that servers use accurate seat designation numbers to serve correct entrée to each guest.
- Responsible for the supervision and training of Banquet staff and events, in the absence of the Banquet Manager and Banquet Coordinator.
- Prepares and submits banquet checks and bills in an accurate and timely manner; processes cash and paperwork per established protocols.
- Works independently; receives a minimum of supervision and guidance on established banquet service procedures.
- Assists with various administrative tasks including scheduling and tracking attendance, as needed.
- Performs all other related and compatible duties as assigned.
- Maintains strict confidentiality in all company matters.
- High School Diploma or equivalent; or two (2) years of Banquet service experience.
- Previous Food and Beverage experience required.
- Demonstrated proficiency in English grammar and proper word usage.
- Must be able to anticipate problems and use sound judgment and tact in handling guests’ confidential matters.
- Must have the ability to acquire a thorough knowledge of the organization’s policies, procedures, and personnel in order to relieve superiors of specified supervisory and guest services duties.
- Must have excellent customer service and interpersonal skills.
- Ability to share or divide attention among several ongoing activities, projects, or assignments.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
- Must be able to work flexible hours, including evenings, weekends, holidays, and overtime, as business needs dictate.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
STARTING SALARY: Averages between $50,000 to $60,000 per year