Bakery Manager

Position Summary:

Create an outstanding customer experience through exceptional service. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Bakery department. Support the day-to-day functions of the Bakery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.

Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Functions:

 Adhere to all local, state, and federal health and civil code regulations.

 Observe scheduled shift operating hours.

 Communicate company, department, and job specific information to associates.

 Establish performance goals for department and empower associates to meet or exceed targets.

 Develop adequate scheduling to balance customer volume with associate needs.

 Train and develop associates on performance of their job and participate in the performance appraisal process.

 Adhere to all local, state, and federal health and civil code regulations.

 Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

 Offer product samples to help customers discover new items or products they inquire about.

 Suggestive sell through intercom announcements.

 Stay current with present, future, seasonal and special ads.

 Monitor and control expenses for the department.

 Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.

 Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.

 Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.

 Plan, organize and supervise the inventory process.

 Train department associates on inventory/stocking and Computer Assisted Ordering.

 Adhere to all food safety regulations and guidelines.

 Ensure proper temperatures in cases and coolers are maintained.

 Ensure associate participation in mandatory training programs.

 Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.

 Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

 Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

 Notify management of customer or employee accidents.

 Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.

 Must be able to perform the essential functions of the position with or without reasonable accommodation.

Behaviors/Skills:

Some of the Behaviors needed to successfully perform this position are:

Leadership Behaviors:

 Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

 Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

 Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

 Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.

 Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

 Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

 Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

 Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

 Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:

 Effective communication skills

 Knowledge of basic math: counting, addition, and subtraction

 Ability to handle stressful situations

 Must be able to meet the minimum physical demands of the position

 Must be 18 or older

Desired Previous Job Experience:

 High school diploma or equivalent

 Management experience preferred

 Bakery experience

 Retail experience

 Second language: speaking, reading and/or writing

 Completion of the WAFC Retail Management Certificate

Potential Career Path from this Position:

 Management Development Program

 Assistant Store Director

 Other management positions

Job Codes to be used:

0370014 BAKERY/DEPT MGR

Physical Demands:

 Lifting up to 50# from 12” to waist throughout the shift.

 Lifting up to 40# from waist to shoulder throughout the shift.

 Lifting up to 40# from shoulder to overhead throughout the shift.

 Lifting up to 50# from floor to waist throughout the shift.

 Lifting up to 50# from floor to shoulder throughout the shift.

 Lifting up to 40# from floor to overhead throughout the shift.

 Team lift up to 120# from 12” to chest.

 Objects lifted include boxes, load buckets, garbage, pans, cake icing, and product of various shapes and sizes.

 Carrying or lifting boxes with both hands.

 Carrying trays, product buckets, cleaning supplies and other items.

 Pushing/pulling carts, racks, six wheelers and trashcans.

 Gripping with a handgrip throughout shift.

 Reaching at arm’s length throughout shift.

 Squatting throughout the shift.

 Forward bending throughout shift.

 Squatting throughout shift

 Wrist position of neutral, palm up and palm down.

 Constantly standing and walking on concrete throughout shift.

 Climbing stairs and ladders.

 Operating a pallet jack.

 Rotating trunk in all directions throughout shift.

 Aware of extreme temperature use.

 Occasionally stooping, kneeling, crouching, and crawling throughout shift.  Using hands to finger, handle and/or feel objects, tools or controls.

Tools and Equipment Used

Two and six wheelers, pallet jacks, racks, trays, telephones, intercom system, microwaves, transits, sinks, utensils, dough mixers, bread slicers, wrappers, pastry bags and hand knives.

Work Surface

Preparation tables, baker’s bench and other smooth surfaces.

Length of Work Day/Week

Up to 8 hours with breaks at 2-hour intervals. Approximate workweek of up to 40 hours.

Other Job Requirements

 Basic math skills

 Seeing

 Touch

 Reading English

 Writing English

 Speaking English

Environment

Very cold (freezers), very hot (ovens), flour and sugar dust and very noisy.

Disclaimer

The physical requirements, job duties, elements, responsibilities, skill, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and may not be all of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or as the work environment requires.

Job Types: Full-time, Part-time

Pay: $19.20 per hour

Expected hours: 40 – 48 per week

Benefits:

• Employee discount

Experience level:

• 1 year

Restaurant type:

• Bakery

Shift:

• Day shift
• Evening shift
• Morning shift

People with a criminal record are encouraged to apply

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person