Av Support Specialist

Overview
The AV Support Specialist will develop and implement solutions that optimize Partnership
HealthPlan's video collaboration capabilities, while also providing guidance and support to other
team and staff members. This position will be required to troubleshoot and problem-solve
quickly and efficiently. The AV Support Specialist will be an integral part of our IT Operations
team.
Responsibilities

• Install (to include design and test), operate, and maintain video conferencing equipment.
• Must have extensive knowledge of CISCO conferencing and integrated audio and video
  infrastructure equipment. This includes the configuration, operation and management of
  users and devices through Cisco Webex Control Hub. Also in depth knowledge on Cisco
  Telepresence Devices and Extron Controls and automation.
• As requested, provide video conferencing event planning consisting of test plans,
  engineering assessments and recommendations for optimal support of meetings requiring
  video conferencing.
• Utilize the existing incident management-tracking tool (e.g., ServiceDesk Cloud) for all
  related requests for Video Conferencing and or video conferencing client support.
• Troubleshoot and resolve escalated collaboration and business application incidents
  pertaining to conference room equipment and video conferencing services.
• Maintain current knowledge with advancing technologies and provide recommendations
  for new technologies as they emerge.
• Maintain continuous uninterrupted services by ensuring all conference rooms are fully
  functional.

Qualifications
Education and Experience
Associate or Bachelor Degree in Computer Science, Engineering, or
related field or related experience preferred. Five (5) or more years'
experience in the Audio Visual industry.
Special Skills, Licenses andCertifications
Experience and working knowledge of large conference rooms with
integrated audio / video is a required. Technical understanding of the
full suite of Webex Conferencing products deployed in the Cisco
environment is required. Extensive experience with WebEx platform,
Cisco Webex Control Hub and an understanding of network security as
it applies to video collaboration communications. Must also possess a
strong customer service orientation. Experience supporting alternative
collaborative solutions, Microsoft Teams, Zoom is a plus. Familiarity
with Microsoft Windows and Office products in required. Experience
with Cisco systems installation, maintenance and troubleshooting.
Knowledge and experience with computer network configuration.
Performance Based Competencies
Strong verbal and written communication skills are important,
responsibilities will include extensive team and customer contact.
Ability to quickly acquire in-depth knowledge of new systems and
software configuration at PHC. Strong written and oral communication
skills with ability to interpret and understand technical requirements.
Excellent technical abilities and experience working with WebEx tools
and technology. Excellent analytical skills to troubleshoot and resolve
systems problems. Able to develop procedures to automate jobs and to
document extensively and clearly.
Work Environment And Physical Demands
More than 50% of work time is spent in front of a computer monitor.
May be required to bend, stoop, kneel, crawl, or work in other nonstanding and non-sitting positions to install cabling, systems hardware,
and other related equipment.
All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.

HIRING RANGE:
$ 65,516.97 - $ 85,170.87
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.