Job description
Job Overview
Come join the Office of the President (OOP) Team as a full-time Service and Support Specialist. The Office of the President is a team of senior experts who take customer escalations on behalf of Intuit's Executive staff, Better Business Bureau, Attorneys General, and other intakes channels. OOP works directly with the customer and partners with all Business Units (BUs) across Intuit to find swift resolution and works enterprise-wide to try and eliminate that pain forever. We are looking for individuals who are committed to providing world class customer support and want to be part of driving impactful change across the enterprise.
Request
3+ years’ experience in a customer-facing, customer support role.De-escalation and empathy skills with proven track record of exemplary customer escalation experience.High Emotional Intelligence with a strong attention to detail.Excellent problem-solving skills with demonstrated ability to solve for customers.Excellent written communication skills, with ability to speak at various altitudes in the organization.Strong business acumen, familiar with accounting principles and business administration a plus.Experience supporting multiple Intuit product lines is a plus.Self-starter, who needs little day to day oversight and can function in a highly matrixed, hybrid work environment.Ability to use data to influence across organizational boundaries to drive change at scale.Strong computer skills including Microsoft Word, Excel, and G-Suite.Familiar experience with various CRM tools and products a plus.Ability to work flexible and extended hours, including a rotational weekend shift.Ability to manage multiple priorities, individually as well as a part of the bigger team, within a fast-paced environment.Ability to solve for the most complex and elevated customer inquiries where analysis of situations or data requires a review of a variety of factors.Ability to exercise individual judgment to determine appropriate action, sometimes waiving specific company policies regarding pricing, payments, and timing, to drive the right outcomes for customers.Bachelor’s Degree or equivalent work experience preferred.
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