Av Field Service Technician

Since 1991, CCS Presentation Systems has served customers in corporate, government and education markets. CCS provides full-service integration, installation, training and maintenance of audio and video equipment, including large format dvLED walls, digital signage, projection, interactive flat panels, room control systems, signal distribution, audio systems, intelligent videoconferencing systems and more.

CCS has expanded from a two-person operation into one of the largest AV integration groups in the U.S. With more than 350 employees and offices in 20+ states, the CCS family of companies was recently ranked by Commercial Integrator as one of the top commercial audio visual integrators in the country, securing its place as a trusted resource for AV products and audio video integration. The company’s professional AV consultants have more than two decades of experience providing AV solutions to unique facilities across a variety of industries.

Description:

This position focuses on the troubleshooting, service and repair of installed AV equipment. This individual will be responsible for processing and tracking DOA equipment, warranty repairs, non-warranty repairs, Service Level Agreements (SLAs) as well as incoming service requests from customers and other CCS departments.

This is a non-exempt, non-supervisory position reporting to the Service Manager.

Requirements & Responsibilities:

· Work both independently and with the Service team to troubleshoot audio, video and control systems problems

· Customer interfacing before, during and after service is complete

· Provide customer support as needed

· Processing and tracking DOA equipment, warranty repairs and non-warranty repairs

· Working with clients who have Service Level Agreements (SLAs) as well as incoming service requests

· Work within our ERP system to complete tasks

· Learn and work within our departmental process flowMaintain and update all project documentation accurately & timely

Qualifications:

· High degree of organizational and communication skills

· Extremely detail oriented

· Excellent communication skills, both written and verbal

· Extensive background in A/V system integration design and function

· Strong understanding of control systems, video distribution and audio processing

· High level troubleshooting & problem-solving skills

· Strong computer skills (Microsoft Office, Word, Excel, PowerPoint)

· Experience with Crestron, AMX, QSC and Biamp

· QSC Level 1 / Biamp Tesira preferred

· Dante L1+2 preferred

· Crestron Certifications preferred

Expectations

This is a high-demand, high-stress position that requires hard work, communication and cooperation. It is expected that this individual brings in a positive attitude to work each day.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Nashua, NH 03062: Relocate before starting work (Required)

Work Location: Hybrid remote in Nashua, NH 03062