Service Technician

SUMMARY

Under supervision, the Service Technician will clean, install, service, repair and/or refurbish complex vacuum equipment and systems such as pumps, helium leak detectors, and other electronic instruments both at our own Service Center and at the customers’ site, as necessary. Additionally, he/she will use a wide range of hand and power tools, measuring devices, meters, and scopes to install, test, and trouble shoot and repair equipment.

ESSENTIALDUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities:

None.

Duties:

1. Will clean, install, service, repair and refurbish complex equipment and systems in a service center (frequent), and at a field site (infrequent).
2. Will strictly adhere to all Quality and Safety procedures of the Company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
3. Uses a wide range of hand and power tools, measuring devices, meters, and scopes to install, test, trouble shoot and repair equipment.
4. Serves as in-house resource on technical and service-related problems.
5. Records activities and completes necessary documentation.
6. Tasks in the primary clean room are as follows:
   1. Disassembling the equipment
   2. Confirming customer complaint of returning equipment
   3. Documenting findings
   4. Decontaminating the equipment (using parts cleaners, degreasers, high pressure wash equipment, ultrasonic cleaners as well as blast media)
   5. Using of multiple hand tools
7. Perform other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks require walking, sitting, bending, reaching, mobility, and frequent lifting. Work requires computer skills (word processing, spreadsheet, and data-entry via ERP system), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Additionally, must be able to manipulate small and large tools to make both fine and major adjustments to intricate test apparatus and equipment. The person in this job must be able to lift tools and equipment weighing up to 75 pounds. The position requires regular lifting of 25-pound equipment. Employee must be medically cleared to wear the required PPE. Employee is expected to use the required PPE for several hours at a time to complete an evaluation. Secondary duties with added requirements may be assigned from time to time.

POSITION REQUIREMENTS

Company Values

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded, and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable, and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

Qualifications

Additional requirements include knowledge of Microsoft Office, Outlook, and Windows as well as general background working with computers and office equipment (copiers, etc.) and accurately performing data entry. The work within the Service Center requires general mechanical and electrical aptitude. The person must also be to follow repair instructions and testing techniques. Requirements also include the ability to work in a team-oriented environment, being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task.

Education and/or Experience

AA degree and/or 0 – 2 related experiences in the Service and Repair field of electronic or electro-mechanical equipment. Demonstrated knowledge and experience in the assembly and troubleshooting of such equipment is necessary.

Language Skills

Essential functions require the ability to read, write and speak English. Technical writing skills may be necessary if asked to write repair procedures.

Mathematical Skills

Basic mathematical skills required including the ability to accurately use scales and measurement equipment.

Reasoning Ability

Will work on assignments that are routine in nature where limited judgment is required, normally will receive detailed instructions on all work.

Certificates, Licenses, Registrations

None required

TOOLS AND/OR EQUIPMENT

This position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other common office type equipment. Additionally, this position requires competency use of a wide range of hand and power tools, measurement, and calibration equipment.

WORK ENVIRONMENT

This position will work both mostly in a service center with infrequent tasking at customer sites. Indoor and climate controlled industrial environment.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status of protected veteran, among other things or status as a qualified individual with a disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Jill Guilmain at 603-578-6519.

Applicants must be able to work in the United States without sponsorship.

We participate in E-Verify.

EEO/AA/M/F/Veteran/Disabled