Automotive Service Manager

Job Description

Castilone Chrysler Dodge Jeep, Dealership located in Genesee County, NY is looking for a highly motivated experienced Service Manager with a proven background and the ability to organize and grow our service department. Chrysler experience preferred but not necessary, however, automotive dealership specifically service department experience is required.

Annual Base Salary + Commission

Life Insurance

What are the day-to-day responsibilities?

• Setting a clear vision and goals for the Service Department to achieve targeted performance.
• Driving a highly efficient sales and production operation to get Customers in an out quickly
• Engaging and motivating the team to achieve key goals, performance expectations and best practice processes
• Attracting, developing and retaining the very best talent for the store.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products.
• Managing the business in accordance with manufacturer requirements and processes.
• Analyzing the business to determine shortfalls and developing action plans to improve performance.
• Driving the business through a high-level of involvement in the day-to-day operations.
• Oversee customer interactions, Service Advisors, Technicians, Parts Manager and other store Associates.
• Hire and recruit personnel
• Oversee all service staff and make sure employees are following standard operating procedures.
• Train new service employees and help them understand company policies and procedures.
• Create a schedule for all service staff to cover hours of operation.
• Manage company vehicle and building maintenance to ensure safety of employees.
• Monitor/review employees' work levels/performance and adjust schedules accordingly.
• Provide excellent customer service by going above and beyond customers' expectations.
• Immediately handle any escalated issues in a thorough and timely manner.
• Help answer phones and assist service customers with individual needs.
• Oversee appointment scheduling to make sure work is not overbooked.
• Assign work to technicians in a timely manner.
• Open/close work orders with detailed information and keep up-to-date.
• Follow-up with technicians and Parts Department to ensure warranty parts are tagged and returned, parts are received and distributed to correct jobs, and that correct parts are ordered for jobs.
• Make sure employees are getting pre-approval from Warranty companies before starting work.
• Follow-up with customer to let them know status of unit, ensure they are updated every 2-3 days that the unit is in service by service writers.
• Check work on units to verify a quality and satisfactory job well done; inspect what you expect.
• Keep and maintain a clean and safe work environment.
• Up-sell services and accessories to customers.
• Responsible for profitability in all cost centers associated with service, parts, shop, body shop, and warranty.

What are the requirements for this job?

• High School diploma or equivalent
• Service and/or Parts Management experience
• Ability to set and achieve targeted goals
• Proven ability to attract, develop and retain great talent
• Strong financial and business acumen and the ability to drive revenue and profitability
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid in-state driver's license and have and maintain an acceptable, safe driving record
• Chrysler, Dodge, Jeep and Ram certification preferred