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Form of work
SalaryService Advisor
Redi Imports is looking to add a full-time Service Advisor to our team. We are seeking a highly motivated, energetic, and outgoing individual who can positively represent Redi Imports.
CANDIDATES MUST BE ABLE TO:
- Work Monday – Friday
- Maintain and valid, clean driver’s license
- Enjoy working with our customers
- Be organized and professional
- Be at least 18 years old, and eligible to work in the U.S.
JOB RESPONSIBILITIES:
- Greeting customers, scheduling service appointments, and intaking vehicle information
- Assist customers in identifying concerns/issues, and listening to requests of services desired. Answering customer’s questions, and advising on proper service and maintenance to address their needs
- Prepare repair estimates/quotes, including estimated cost of parts & labor and estimated completion times
- Monitor repair/service status throughout the day, and update customer as needed. Work with Lead Technician to determine repair work assignments and Technician job schedule for the day
- Explain repairs to Customer, and obtain approvals
- Cash out customer at completion and close repair orders
- Handle customer complaints and maintaining high customer satisfaction standards
- Monitor e-mails and phone messages
SUGGESTED SKILLS:
- Strong communication skills (written and verbal)
- Knowledge of Automotive Service terms
- Professional personal appearance and work ethic
- Able to multi-talk, and maintain organized work environment
- Excellent attention to detail
- Desire to meet customer’s needs
- Strong negotiation skills
- Basic computer skills (MS Office, Gmail, Excel, etc.)
- Automotive Service experience preferred
BENEFITS WE OFFER:
- A fantastic work environment, great team, and the opportunity to work with a vast variety vehicles
- Health insurance: Medical, Dental & Vision
- 401k retirement
- Paid Holiday, Vacation, and Sick Leave
- Employee & Family Discounts on parts/service
- Annual bonus
Job Type: Full-time
Pay: $20.00 - $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Work Location: In person
