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Form of workJoin a Winning Team at Volvo Cars Of Queens and Bayside Volkswagen
The Helms Bros Group is made up of Mercedes, Volvo and Volkswagen. We are one of the region's premier auto groups serving the Bayside, Auburndale Great Neck and Flushing communities in New York since 1934 as a family-owned dealership. Our team enjoys a fantastic culture, opportunities for advancement and training programs.
This is a unique opportunity to join our growing team. We have a large loaner fleet, a well stocked parts department, and management that is devoted to building a team that will continue our long standing tradition of service in this great community.
WHAT WE OFFER:
- Medical, Dental and Vision insurance
- Paid Vacation
- Paid Training
- 401k
- Uniforms (provided)
- Aggressive wages and commissions
- Career advancement
- Positive, supportive, & professional work environment.
- Management that has your back.
QUALIFICATIONS
- Experience in a high line dealership.
- Excellent oral and written communication skills.
- Proficient knowledge of CDK is a plus.
- Ability to work well with others within the dealer network.
- Maintain a high level of professional personal appearance and conduct.
- CSI driven.
ESSENTIAL DUTIES:
- Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer that is paying for service and warranty service. Acknowledge customers who are waiting in line and let them know that they will be helped soon.
- Schedule appointments using the format of available shop hours.
- Communicate with customers to determine the nature of the service appointment. Listen to and help interpret customer's statements and concerns accurately.
- Obtain customer and vehicle data. Also update any new client information (e.g. telephone numbers, address...)
- Ensure customer signs repair orders or service requests before leaving dealership. This is done for proper authorization.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications.
- Point out additional needed service work and actively promote service sales.
- Ensure all repair orders are tracked and accounted for.
- If additional work is needed, explain to the customer, including the additional cost and time consideration and document properly on the repair order.
- Indicate on repair order the exact information needed to properly diagnose the customer's concerns.
- Properly identify repair orders that need special handling such as a repeat concern, customer waiting, etc...
- Provide estimates for parts and labor. If initial cost cannot be determined at point of write up, leave estimate slot open and contact client after proper diagnostics has been performed.
- Set a time with the customer when and where they can be contacted to discuss the status of their vehicle.
- Follow up the progress of each repair order during the course of the business day. Contact customers regarding changes in the original estimate or time promised. Record changes on repair order in approved fashion.
- Handle telephone inquiries regarding work in progress and appointments and return telephone messages in a prompt manner.
- Review repair order with client and explain repairs performed and any charges (if applicable)
- Advise client of future maintenance or repair needs.
- Escort customer to cashier desk.
- Redeliver vehicle to client once complete.
- Interpret warranty information and policies to customers.
- Keep Service Manager informed of all problems and potential problems concerning repairs, customers and equipment.
- Attend training classes as directed by dealer management.
