Automotive Service Advisor

Are you passionate about cars? Do you thrive in a fast-paced and energetic environment? If so, we have the perfect opportunity for you! Merlin's Complete Auto Care is currently seeking a full-time Automotive Service Advisor to join our team at our DeKalb, IL location.

WHY SHOULD YOU JOIN US?

What do we offer to really ensure that you have a thriving, successful career?

In this position, you will make an hourly base pay plus sales bonuses. You will have benefits such as PTO, medical, dental, a retirement plan, and paid uniforms.

WHO ARE WE?

At Merlin's, we're more than a repair shop; we're a family of car enthusiasts on a mission to provide top-notch service. Our facilities are not just spaces; they're realms of expertise where ongoing technical and management training programs keep us at the forefront of the automotive world. We believe in career advancement, offering opportunities for growth, a Home Ownership Program Assistance, and an Employee Ownership Program. Join us in DeKalb, IL, where the magic happens, and every day is a chance to explore your automotive prowess.

WHAT DOES YOUR DAY ENTAIL?

Working closely with customers, you will play a crucial role in determining their needs, answering their questions about our services, and recommending the right solutions. In this role, you will have a variety of projects and responsibilities. From warmly greeting our guests and answering phones to scheduling customer appointments and assessing their needs, your primary focus will be providing exceptional customer service. You will ensure high levels of customer satisfaction through excellent sales service and actively work towards achieving our shop sales goals on a weekly, monthly, and quarterly basis. In addition, you will need to stay knowledgeable about the products and services we offer, discuss available options with customers, and cross-sell relevant products. You will also be responsible for discussing and offering customer payment options, including "No Credit" financing, processing point-of-sale purchases, and complying with inventory control procedures. Maintaining a professional, appealing, and clean customer and office area will be important to create a positive atmosphere for both customers and colleagues.

IS THIS THE PERFECT OPPORTUNITY FOR YOU?

• Retail sales experience required
• Experience with Point Of Sale Financing required (Synchrony, CFNA, Snap, Koalifi)
• Experience in sales
• High school diploma or equivalent
• Valid driver's license
• Hands-on experience with POS transactions
• Proficiency in English
• Basic math skills
• Familiarity with inventory procedures
• Solid communication and interpersonal skills

If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!