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Form of workJob Description
Job Summary:
The Sales Manager ensures customer retention and the profitability of this profit center by recruiting qualified sales personnel; is responsible for appraising, purchasing, reconditioning, displaying, and merchandising the vehicle inventory; and provides the vehicle department with a supply of marketable vehicles within the dealership and management’s financial guidelines and purchasing policies.
Benefits:
- Medical- 4 plans (BCBS)
- Dental
- Vision
- Term Life
- Company-paid Term Life
- STD/LTD
- Accident indemnity rider
- PTO / Sick days (annually)
- 401(k) with an employer match
- Employee Assistant Program
- FMLA / Maternity/Paternity Leave
- Bereavement Leave
Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)
Duties and Responsibilities:
The following is a representative list of the duties and responsibilities associated with this position:
- Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
- Hires, motivates, counsels, and monitors the performance of all pre-owned vehicle sales employees.
- Prepares and administers an annual operating forecast and budget for the sales department.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.
- Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
- Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
- Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control process in conjunction with the CRC Department.
- Works with the CRC Department to ensure that all vehicle customers are followed up on a consistent basis.
- Maintains vehicle inventory. Monitors customers’ likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
- Analyzes sales history and local area trends to determine the best purchasing mix.
- Processes salesperson commission sheets daily and monitors the payroll records of all vehicle salespeople.
- Conducts daily and weekly sales and sales training meetings as requested.
- Establishes and enforces product-knowledge standards.
- Oversees the efforts of salespeople to enhance the image and customer satisfaction rating of the dealership.
- Helps salespeople close deals.
- Ensures 100 percent T.O. (Transfer of Opportunity) of each customer to F&I department.
- Communicates daily with the other Sales Manager(s) regarding units needed for the vehicle inventory.
- Ensures that salespeople are informed of all new inventory and current advertising efforts, including special sales.
- Develops and maintains outside sources (other wholesalers and retailers) for both buying and selling vehicles.
- Enforces a 60-day vehicle inventory turn policy.
- Plans and controls the display of inventory.
- Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
- Assists in the development of advertising campaigns and other promotions.
- Handles customer complaints immediately and according to dealership’s guidelines.
- Attends General Communication Meetings as requested.
- Maintains a professional appearance.
- Adhere to all company policies, procedures and safety standards
- Perform other duties as assigned
Qualifications:
- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- Previous Automotive Sales experience.
- A professional appearance and customer-oriented attitude.
- Excellent interpersonal and telephone skills; well organized and self-motivated.
- Know and understand the federal, state, and local laws, which govern retail
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: Remaining in the seated position
- Standing: Stand for long periods of time
- Walking: Be able to move around the facility and grounds
- Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears
- Reaching: Extending hand(s) and arm(s) in any direction
- Crouching: Bending body downward and forward by bending legs and spine
- Far Vision: Clarity of vision at 20 feet or more
- Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are
- Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
Environmental Conditions: Be able to work outside in weather and inside a climate-controlled environment
You can only make a first impression once. Appearance and Attitude set the stage for everything.
Dress Code: All sales people will keep themselves and their work area neat and clean. Excellent hygiene and grooming are a must. A Company Polo or shirt and tie are required for all men and business professional for all women. You do not need the nicest or most expensive clothing. Your clothing must be clean, pressed and shoes shined. There will be no eating at your desk area. Take pride in your appearance and surroundings.
Behavior: The only thing in life we have control of is our attitude. A positive mental attitude is just as contagious as a negative attitude. The door to happiness opens from the inside out not the outside in.
Choose your attitude every day!
We will abide by one of our most important principles and honor the absent. We will not speak negatively about co-workers or anyone else in the organization. If we suspect a co-worker has a negative attitude we will help them reset their human computer and pick them up.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
