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Form of workJob Description
Sundays Off, Half day Saturdays!
Great management that treats their employees with care and respect.
Our company has a network of shops across the Chicagoland area. We hire talent locally offering a career path for individuals interested in the automotive maintenance and repair industry.
Are you motivated to manage your own team? Are you looking to grow with a company? We believe company culture makes a huge difference and we strive to build lasting relationships with our managers, techs, customers, and community. We value our managers and give them the tools they need to make the money they want.
Benefits Include
- Regular Performance Bonuses
- Opportunity for Continued Career Growth with a network of shops
- Friendly Team Environment
- Health/Dental/Vision
- 401k
- Certificate Reimbursement
Qualifications: Previous auto shop management experience is required, including but not limited to, knowledge of parts ordering, building repair orders, accounts receivable upkeep, managing inventory, and efficient bay and team management.
· Sales
- Meet weekly and monthly personal sales goals
- Contribute to overall center sales goals
- Learn our sales technique so you can present to customers with confidence
· Building Estimates
- Maintain a high-level knowledge of store software. Be able to build a complete repair ticket quickly and efficiently.
- Use Job Builder, sales packages, and ISE to build complete estimates for all work recommended by technicians
- Build complete repairs, including all appropriate parts, services, accessories, and labor to protect a customer’s investment and ensure vehicle systems work properly
- Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct. Assign invoices to correct RO numbers. Return unused parts quickly.
- Verify full documentation on every ticket – inspection sheet, estimates, work orders, final invoice, battery test form, etc.
Customer Service
- Put customers first in every transaction; go above and beyond to WOW the customer-
- Maintain “YES WE CAN” attitude – find ways to say yes to customers and ensure they leave satisfied
- Follow procedures for welcoming customers and checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done
- Follow procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs
- Follow procedures for checking out customers – reviewing any work done, seeking feedback, scheduling follow up, informing customers of CSI programs, etc.
- Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise.
· Phone Procedures
- Have great encounters with customers on the phone, because that's how we win business
- We do regular phone call role play to maintain skills
- Listen to your own recorded calls on a regular basis; identify areas for improvement
- Help to train and role play other team members as needed. We help each other stay sharp
Must be 18+ years with a valid drivers license.
We are an EEO/AA employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities and protected veterans are encouraged to apply.
