While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital Bank, we do more than build business success. We build long lasting relationships.
- Ability to work under pressure and tight timelines.
- Ability to support and troubleshoot live events (Town Halls, Fireside Chats, etc.) quickly resolving or finding a work around.
- This position is also responsible for ensuring the real time collaboration, voice, video conferencing systems from Cloud and Managed Services providers available to Texas Capital Bank end user’s
- Provide Tier 3 level support of various collaboration, voice, video systems at TCB
- Makes recommendations in engineering, architecture, configuration, hardware, software and design elements of TCB technologies.
- Knowledge of programming/configuration of services being installed by third party A/V integrator
- Ability to manage proposals, including coordination of installers, and tracking of time and materials
- Ability to create a Bill of Material, drawings, and assist with estimated time frame for A/V integration into new builds.
- Serve as point of contact with A/V service providers, vendors, and internal A/V escalation support
- Utilize network performance monitoring tools to isolate root cause issues (Cisco RM, Solarwinds,etc.)
- Work in collaboration with our IT network engineers to resolve hardware, software, or other system problems, and replace defective components working with vendors and managed service providers
- Remediation of A/V hardware to meet or exceed security vulnerability requirement set by internal IT Security team
- Commissioning of new conference rooms and on-site training with local office staff when installation is completed
- Other duties as assigned by management
- Required Bachelor’s level college degree related to the AV field or 5 +years of relevant experience as follows
- 5 +years of experience installing, configuring, and maintaining professional A/V equipment (such as video switchers and extenders, amplifiers, speakers, control systems, and microphones) from companies like Extron, QSC, AMX, Shure, Crestron, Biamp, Cisco, etc.
- Required strong knowledge of UCC concepts, products, technologies, and solutions including VoIP, messaging, H.323, SIP, IP communications and protocols including TCP, UDP.
- Required technical expertise in design, configuration and troubleshooting of collaboration technologies.
- Experience installing and troubleshooting AV and IT related infrastructure (cabling, connectors, rack assemblies, etc.)
- Required ability to read and comprehend AV system design diagrams, specifications and technical manuals.
- Experience with managing Cloud based InterOp solutions
- Required knowledge of TEAMS, Cisco WebEx, IM, Web collaboration applications
- Required familiarity with codecs, content and video display units, microphones
- Experience with tabletop cable terminations, mounting speakers, pulling cables, mounting flat panel displays
- End user support for all Unified Communications - collaborative applications, video, VoIP telephone services
- Research new products to remain current on technology solutions
- Ability to lift, push, carry up to 40lbs and climb ladders 10 tall
- Ability to work long hours on your feet
- Ability to work a varied schedule, including weekends.
- Travel 10%
- Ability to multi-task effectively without compromising the quality of the work.
- Excellent interpersonal, oral and written communication skills.
- Detail oriented, organized, process focused, problem solver, proactive, and ambitious.
- Ability to draw conclusions and make independent decisions with limited information.
- Ability to respond to common inquiries from stakeholders, vendors, facilities etc.
- Candidates must be self-motivated, resourceful, and problem solvers
- Experience using CAD, and/ or Visio, creating AV system design diagrams
- Crestron, AMX, Extron, Biamp, Clickshare, or similar programming experience/certifications/install experience.
- InfoComm CTS-I certification preferred
- Ability to program/configure A/V hardware when needed.
- Cisco CCNA Collaboration Certification.