At&T Customer Service Representative

Company Overview:
Join our team at C&C Elite, Inc an authorized retailer for AT&T, a leading telecommunications provider committed to delivering exceptional services and innovative solutions to customers nationwide. As a trusted partner, we're dedicated to providing outstanding Customer Service and helping individuals and businesses stay connected through AT&T's comprehensive range of products and services.

Responsibilities:

• Serve as the first point of contact for customers seeking assistance with AT&T products and services, including wireless, internet, TV, and home phone.
• Respond promptly to customer inquiries via phone, email, chat, or in-person visits, demonstrating professionalism, empathy, and patience at all times.
• Listen actively to understand customers' concerns, troubleshoot technical issues, and provide accurate information and solutions to resolve problems effectively.
• Assist customers with billing inquiries, account management, plan upgrades, and service cancellations, following AT&T's policies and procedures.
• Educate customers on AT&T's offerings, promotions, and features to help them make informed decisions and maximize their experience.
• Process customer transactions, service orders, and equipment exchanges accurately using AT&T's systems and tools.
• Document customer interactions and maintain detailed records of inquiries, resolutions, and follow-up actions to ensure timely and consistent service.
• Collaborate with internal teams, including technical support, sales, and billing departments, to address complex issues and escalate unresolved matters as needed.
• Stay current on AT&T's products, services, promotions, and policies through training sessions and ongoing learning opportunities.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous experience in Customer Service, preferably in a telecommunications or retail environment, is beneficial.
• Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.
• Exceptional interpersonal skills with a customer-centric mindset and a genuine desire to help others.
• Proficiency in using computers and familiarity with Customer Service software, CRM systems, and basic troubleshooting tools.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, based on business needs.
• Demonstrated problem-solving abilities and the willingness to take ownership of customer issues until resolution.
• Empathy, patience, and resilience to handle challenging situations with professionalism and composure.
• Commitment to upholding AT&T's brand values and delivering a positive customer experience.

Benefits:

• Competitive hourly wage with opportunities for performance-based incentives and bonuses.
• Comprehensive training and ongoing support to develop Customer Service skills and product knowledge.
• Employee discounts on AT&T products and services, including wireless plans, devices, and accessories.
• Retirement savings plans and other benefits packages available.
• Career advancement opportunities within the company for top performers.

How to Apply:
If you're passionate about providing excellent Customer Service and making a difference in people's lives, we invite you to apply for the AT&T Customer Service Representative position at C&C Elite, Inc. Please submit your resume and a brief cover letter outlining your relevant experience and why you're interested in joining our team. We look forward to reviewing your application and potentially welcoming you aboard as our newest team member!

Job Type: Full-time

Pay: $650.00 - $2,000.00 per week

Benefits:

• 401(k)
• Flexible schedule

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Sacramento, CA 95821: Relocate before starting work (Required)

Work Location: In person