AddressSHIFT:
Day (United States of America)Seeking Breakthrough Makers
Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.
CHOP’s Commitment to Diversity, Equity, and Inclusion
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.
A Brief Overview
Under the general supervision of the Lead, Chief, Supervisor, and/or Manager: process laboratory specimens, perform data entry, transport specimens, prepare reagents, prepare specimen batches for instrumentation, maintain equipment, and manage laboratory supplies. Must be a self-sufficient, independent worker; skilled problem-solver; and a CHOP ICARE and Service Standard champion.
What you will do
- Specimen Processing
- Assess specimen acceptability and integrity to meet laboratory requirements for testing
- Triage, accession, process, and route specimens following established procedures
- Store specimens according to laboratory-specific storage directives as needed
- Retrieve stored specimens for additional processing as needed
- Customer Service
- Face-to-face
- Guided by CHOP ICARE and Service Standards
- Interfacing with laboratory staff, medical staff, medical courier, and vendors
- Provide a collaborative experience
- Diffuse anger or frustration, seek to provide solutions
- Answer questions and direct to appropriate answers, resources, or subject matter experts
- Phone
- Proper phone etiquette following established procedures
- Ensure a warm tone of voice
- Diffuse anger or frustration, aim to provide solutions
- Answer questions and direct to appropriate answers, resources, or subject matter expert
- Call critical lab values to clinician
- Specimen handling
- Treat each specimen as a patient
- Exhaust all options when problem-solving to avoid re-collection
- Coworkers
- Works collaboratively and effectively with co-workers and staff in order to resolve conflicts and meet departmental and institutional goals.
- Equipment maintenance
- Maintain and clean Medical Laboratory equipment
- Engage senior laboratory team members or technical support as needed for troubleshooting
- Inventory
- Assists in monitoring of inventory control
- Cycle Counting
- Unpacking and restocking
- Limited messenger service as required
- Promptly delivers specimens or paperwork throughout the health care campus as required.
- Promptly activates and executes the pneumatic tube downtime procedures as required
- Is knowledgeable in the use of resources to identify transport temperatures for all specimens and ensure stability
- Operational procedure manual
- Regularly reviews operational procedure manuals
- Maintains individual annual technical competency assessments
- Reagent Preparation
- Performs other duties as assigned
The schedule for this position is day shift, either 8:00am-4:30pm or 7:30am-4:00pm, every other weekend, Saturday and Sunday.
Education Qualifications
- High School Diploma / GED Required
- Bachelor's Degree current enrollment in a bachelor's degree of Medical Laboratory Science or related science program Required
Skills and Abilities
- Training and competence in advanced Phlebotomy and/or Central Lab procedures
- Staff training
- Able to work within in a project team environment
- Knowledge: basic biology, basic chemistry, English language, customer service, public safety and security
- Technology skills: electronic mail, Microsoft Office applications, typing, internet software, Microsoft Windows
- Other skills: active listening, reading comprehension, critical thinking, speaking, complex problem solving, monitoring, time management, writing, active learning, coordination, judgment and decision making, service orientation, social perceptiveness.
- Abilities: oral expression, near vision, manual dexterity, perceptual speed, information ordering, problem sensitivity, oral comprehension, finger dexterity, written comprehension, arm-hand steadiness, deductive reasoning, selective attention, speech clarity, speech recognition, visual color discrimination, writing expression, number facility
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.
Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.
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