Associate Product Manager

Job Description:
The Associate Product Manager works with the product team assisting with the strategy, roadmap and feature definition of a product or product line. This position will have product assignments amongst a team managing Capitol Federal's suite of offerings within our transaction and time-deposit portfolio, digital banking suite, cards and payments, and consumer lending product lines. This position assists the Product Manager with responsibility for the entire lifecycle of a product from launch through maintenance and roadmap management which includes managing vendors and contracts for assigned products. To be successful in this role, the person will demonstrate an ability to grow profitability, customer utilization and innovation within their assigned product line working closely with multiple business units - especially our Retail Operations and Customer Experience teams.
Essential Duties & Responsibilities

• Executes of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, vendor and contract management and product launch
• Contributes to product strategy documents that describe business cases, technical requirements, revenue, and ROI
• Performs software testing by creating user stories, defining criteria for acceptance, and validating the results with a focus on customer experience
• Translate product strategy into detailed requirements which are then managed through completion.
• In collaboration with Marketing, develop customer communication for life cycle of assigned products from onboarding to maturity achieving increased customer engagement and retention
• Actively identify and solicit customer feedback with a focus on identifying opportunities in assigned product line
• Assists with collection and analysis of market data to define product objectives and benchmark product performance
• Collaborate closely with IT, marketing, operations and customer experience teams in the development, QA, and release of products or features, and balance resources to ensure success for the entire organization.
• Contributes to development of product positioning and messaging that differentiates Capitol Federal across primary market segments requiring expert-level knowledge of our industry's and competitor's offerings
• Track KPIs for assigned product-line, generate and execute action plans where products underperform.
• Works closely with Finance division to ensure proper accounting and financial reporting of assigned product(s).
• Contributes to and provides recommendations for applicable policies and procedures.
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.
• Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Knowledge & Skills
Experience
• Exceptional writing and editing skills, combined with strong presentation and public speaking skills
• Experience in an operational, technical, sales or customer service roles for a minimum of one of the following product lines:
• Transaction accounts, time-deposit accounts, and Consumer loans
• Payments (ACH, debit card, real-time payments, etc.)
• Digital Banking
Education/Certifications/Licenses
• Bachelor's degree or two years of product management, project management, or operations experience within the financial services industry
Skills
• Track record of growing profitability or customer engagement
• Product launch or project management experience
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
CapFed® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.