Associate Network Engineer

Associate Network Engineer

Position: Full Time, Exempt

Job Title:Associate Network Engineer

Reports to: Head of Engineering

Supervises: N/A

Location: Cleveland, OH

DigitalC is a leading nonprofit technology social enterprise headquartered at the MidTown Tech Hive in Cleveland, Ohio's Hough neighborhood. Our journey began in 2015 with a singular focus: bridging the digital divide through digital skills training. Over the years, we have evolved into a dynamic force, refining our vision and mission to lead the way in ensuring an equitable digital future. Our vision is bold yet powerful: we aim to change the world one connection at a time. We achieve this by providing superior internet access, fostering accessible community spaces, and delivering tailored technology training. At the heart of our mission is the deployment of a premier, state-of-the-art network that is not only affordable and reliable but also sustainable. We are on a mission to bridge the digital divide—for good.

Job Overview:

The Associate Network Engineer will play a lead role in the planning, implementation, and field support of the network infrastructure. The candidate will be responsible for the configuration and deployment of network equipment within DigitalC’s multi-layered environment. We are looking for an experienced candidate with the ability to multitask and prioritize tasks & projects appropriately in a fast-paced and high-growing Wireless Internet Service Provider (WISP).

Responsibilities:

• Facilitate site readiness for new deployments and on-going projects.
• Responsible for the equipment [including but not limited to network switches & backhaul radios] configuration, integration, and troubleshooting of new sites and buildings.
• Ensure that the network infrastructure is properly configured to support the highest availability and reliability.
• Research and/or investigate technical issues impacting the organization and recommend solutions.
• Communicate timely updates to project stakeholders from beginning to end of projects.
• Develop, maintain, and update library of deployment documentation for trouble incidents.
• Participate in on-call rotation schedules and respond to after-hour issues in a timely manner based upon the severity and/or business impact.
• Acquire proficiency in DigitalC's network infrastructure, including technologies, tools, and daily operational processes.
• Conduct project completion audits in alignment with organizational guidelines to ensure quality and compliance.
• Coordinate routine maintenance and system upgrades with the engineering team, focusing on enhancing network performance and minimizing outages.
• Collaborate with Engineering team members to influence and contribute to design and testing strategies, aiming to enhance network reliability, scalability, and standardization.
• Perform comprehensive site surveys for Telco Towers, Rooftops, and Multi Dwelling Units (MDUs) to ensure optimal wiring, power supply, and equipment placement, adhering to safety and performance standards.

Qualifications/Skills:

• Bachelor level degree in engineering (IT, Telecom) and 3-5 years’ experience working in the Telecom/WISP industry. Preferred but not required.
• High school diploma or equivalent; additional technical or vocational training is a plus.
• Networking Certifications to include but not limited to – CompTIA Network+, CCNA and CCNP. Preferred but not required.
• Wireless Network Certification(s). Preferred but not required.
• Internet Service Provider (ISP) / Wireless ISP/ Telecommunication background preferred but not required
• Fundamental understanding of network routing and switching.
• Adequate competency in IP, TCP, UDP, DHCP, DNS, SNMP, and log collection.
• Ability to troubleshoot issues methodically and understand the root cause.
• Strong understanding of wireless standards, technologies, and implementations in carrier networks.
• Good understanding of Wireless Point-to-Point (PtP) and Point-to-Multipoint (PtMP) deployments and configurations.
• Moderate experience with LAN, WAN, and WLAN configuration management and administration.
• Excellent written and verbal communication skills.
• Analytical skills, continuous drive for improvement and progression.
• Ability to meet deadlines and complete important time sensitive tasks.
• Self-motivated with a high degree of drive & energy.

Benefits:

• Generous Medical, Dental, Vision, Life insurance benefits for full-time employees
• 401(k) opportunity with company match for full-time employees
• Paid Time Off (PTO)
• Paid Holidays
• Company gatherings and learning opportunities

DigitalC is an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

I understand that DigitalC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for DigitalC to hire me. If I am hired, I understand that either DigitalC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of DigitalC has the authority to make any assurance to the contrary.

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