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SalaryAssociate, Inventory Coordinator
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the role:
CHANEL is looking for an Associate, Inventory Coordinator to join our Fashion After-Sales Team in Piscataway, NJ You will play a leading role in assisting with day-to-day After-Sales Operations. This role interfaces with all After-Sales teams (Client Care, Spare Parts, Workshop Artisans) and is a key partner for our supply chain operations. Our ideal candidate will have a minimum of 1 year of experience and a passion for operations and client product.
What impact you can create at CHANEL:
- Assist with daily processing of repair volume, prioritizing client escalations, rushes and quality alert repairs
- Partner with Workshop and spare parts teams on product and repair type questions
- Work with Workshop Manager and Artisans daily to ensure sufficient product flow, and ensure repairs are prioritized based on repair type and client
- Implement process flows for stock and client repairs, ensuring lead times are sustained
- Consistently challenge current processes, looking for different ways to work efficiently
- Manage accurate inventory count of all items flowing in and out of repair workshop
- Work in dedicated After-Sales systems to complete repair QC process in a timely fashion (pictures of repairs, invoicing, transfer documents, repair paperwork)
- Assist with outbound logistics and warehouse teams on shipment of repairs – coordinating and ensuring accuracy of all outbound shipments to retail stores
- Assist (when needed) with product inventory associate on product assessment (both stock and client owned items), partner with client relations team and spare part teams on communication of repair feasibility
You are energized by:
- Finding energy working in a highly collaborative environment with passionate teammates
- Being motivated and energized by improving efficiencies and process flows, connecting dots on problems and identifying solutions
- Attention to detail on processes and inventory accuracy
- Problem Solving
- Learning and quickly adapting new concepts and processes
- Navigating complexity and supporting consistent transformation and change
- Passion for growth and development, continuous learning opportunities
What you will bring to the team:
- Prior experience in customer service driven environment or role
- Excellent verbal and written communication skills
- Team oriented mentality
- Flexibility to adapt to changing scenarios
- Advanced proficiency in Microsoft Excel
- Strong attention to detail, excellent skills in communication and organization
Position Logistics:
- Minimum 1 year of experience in product operations or retail
- Bachelor’s Degree
What skills you will learn? What experiences might you have?
- Communication Skills and the opportunity for collaboration across After-Sales team and external teams
- Education on fashion product, further opportunity on quality and craftsmanship
- Problem solving – identifying a challenge or inefficiency and identifying a solution, challenging existing processes to work efficiently
- Team collaboration – working cross functionally to ensure needs of different teams are addressed
- Time management
- Reporting
Compensation
- The anticipated base hourly range for this position is $24.50-$35/hr. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
Benefits and Perks
- Flexibility (flexible time and hybrid work options)
- Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K, pension and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Flexible Time and Hybrid Work Option:
Corporate/Home Office positions:
- Work-Place Essential: This role requires 5 days in person office at the designated location/office.
- Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Additional Information:
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation Chanel
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation Chanel website here
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
- Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.
