Address
Form of work
Salary02/18/24
Division:
Community Assistance Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
Description:
Jefferson County invites you to apply for Associate Eligibility Specialist with our Community Assistance Division-Contact Center. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. We are seeking a game changer, someone that loves what they do and is motivated to share their knowledge with those that they work with.
The Associate Eligibility Specialist provides advanced level customer services and support to Human Services staff and clients.
The schedule for this position is either 5, 8 hour shifts Monday-Friday or 4, 10 hour shifts Monday-Thursday, primarily on-site at Jefferson County Human Services in Golden, CO, with Fridays as a remote work day and the option to work remotely on some other days, as scheduled. Schedule is determined by business need.
Hiring Range is $21.00 - $23.00 per hour
RESPONSIBILITIES:
The Eligibility Specialist Associate is responsible for:
You will triage incoming work to appropriate individuals for processing and be responsible for scanning incoming work and uploading documents into our workflow management system.
You will research case files on audit list, locate case files, review for information required, copy case files and communicate with staff in numerous areas to assist in file location and preparation.
You may also be the first point of contact in the lobby which will include making referrals to appropriate services and assistance available in the agency and community; alerting staff of walk-in customer requests for face-to-face contacts.
This is a fast-paced, high-volume position that will require exceptional attention to detail and a great ability to multitask. As well as working closely with a team where communication and organizational skills are essential.
QUALIFICATIONS:
Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimum Qualifications:
High school diploma or equivalent certificate required.
Preferred Qualifications:
Minimum of one year work experience in a high-volume customer services or call center environment.
Experience working in a role where accuracy is extremely important.
Skills, attributes, and that would lead to success in this role include:
Ability to use critical thinking to troubleshoot and triage cases to assist teammates and customers.
High organization and prioritization skills - ability to be able to complete a task after an interruption.
Process improvement skills - ability to streamline processes for efficiency.
Strong follow up skills
Passion to make a difference
ADDITIONAL INFORMATION:
Criminal history must not include but not limited to convictions for theft, forgery, counterfeiting, crimes against a person, or other related charges. (Felonies within the last 7 years, misdemeanors within the last 3 years, or a pattern of convictions).
Once in the background step, we will ask you to provide five references including two supervisors. To prevent the process from slowing, we recommend you have the email addresses of your references ready and have notified them they may be contacted. Options for references could include: supervisor/manager, peer, professor, career counselor, someone you volunteer with, or anyone who can speak to how you work.
Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
Please note that supplemental questions requiring a written response will serve as a writing sample.
How to Apply:
Applications will be accepted electronically at Jefferson County Colorado Career Opportunities.
Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal.
For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs
Questions:
- County Recruitment Team: 303-271-8400 or CareerTalent@Jeffco.us
- Library Recruitment Team: 303.275.6168 or talent@jeffcolibrary.org
- Sheriff Recruitment Team: 303.271.5332 or sheriff.recruiting@co.jefferson.co.us
GED, High School Diploma
Experience:
Work Experience: No Experience
Certifications:
Languages:
Category:
Health & Human Services
