Associate Director Preferred And Small Business Banking - Northern Nevada Market

Job Title:
Associate Director Preferred and SmallBusiness Banking - Northern Nevada Market
Location:
Reno
What you'll do:
As an Associate Director of Preferred and Small Business Banking for Northern Nevada you'll be responsible for leading the banks in-person client facing branch sales and service teams across a regional geography (between 5-8 locations) to achieve performance and productivity goals in sales, service, and operations. This leader will be responsible for executing strategies to enhance the client experience, deepen relationships, and drive growth and retention for both Preferred and Small Business clients. Responsible for assigned deposit and loan growth within the division, the ideal candidate will work to lead, coach, and manage a team of successful financial leaders and professionals capable of identifying client deposit and loan balances held at other financial institutions and recommending additional treasury management solutions when appropriate to help the client grow their business, improve efficiency, or simplify complex tasks. Additional key priorities include driving the consistent execution of the service delivery model and ensuring a 5-star client experience throughout every client interaction, collaborating across business lines, building and fostering high-performing teams, and ensuring operations adhere to bank policies and regulations. The Associate Director of Preferred and Small Business Banking will apply their expertise in Small Business Banking, relationship management, and leading high-functioning teams to transform and enhance the branch operating environment.
What we are looking for:

• Lead a team of experienced leaders to achieve success in sales, service, and operations within the branch environment.
• Execute a comprehensive service strategy to deliver an optimal and consistent client experience for clients across a large value continuum.
• Manage and react to client experience survey results to improve the client experience.
• Track performance metrics for Small Business lending, banking, and treasury management activities along with service and operational control metrics.
• Responsible for the Preferred and Small Business Banking P&L at a divisional level, along with responsibility for participating in setting performance goals and managing to key business/operational metrics.
• Provide leadership to ensure operational consistency, control, and resiliency, reducing friction, creating automation, and reducing manual tasks and duplicative processes/controls.
• Manage customer facing risk/control process to ensure both an optimal client experience as well as a well-controlled operating environment.
• Leverage background and experience to recommend technical innovation and create solutions to improve efficiency and/or enhance the client experience.
• Leverage the branch environment and teams to fully maximize employee and client potential.
• Lead an environment capable of producing and developing future organizational talent.
• Participate in the execution of strategic plans for growing and further developing the Preferred and Small Business Banking line of business, including, product development, sales, client acquisition and retention.
• Support and advise on recommended technical solutions deployments to maximize productivity.
• Manage a strategy for physical branch/location distribution and ensure the current footprint is meeting organizational needs; leading projects to ensure successful branch openings/closings are completed within regulatory guidelines.
• Drive cross-line-of-business partnerships to deliver the full value of the Western Alliance brand to clients through each of our distribution channels, including leading value producing partnerships with the Director of Small Business Banking, AmeriHome mortgage, treasury management, and SBA lending and support teams.
• Partner with marketing teams to develop campaigns and programs to attract new clients, deepen existing client relationships, and favorable reflect the brands current standing in the market.
• Remain knowledgeable on market trends, competitive offerings, industry best practices and regulatory changes impacting the Preferred and Small Business Banking teams.
• Maintains knowledge of the bank's core, and ancillary systems and serves as strategic adviser to the direction of the systems that impact bank operations. Regularly assesses processes to identify feasible opportunities for improvement and efficiencies in the operational areas and offers solutions while also aiming to enhance the customer experience.
• Ensures adequate risk management within the branch environment, works to develop strong operational practices.
• Collaborate across the Bank to identify opportunities to expand client relationships and revenue opportunities. Work with divisional CEO to ensure the Preferred Banking teams are delivering on their expectations and coaching and developing leadership to uphold high service model expectations.
• Assist in mitigating risk, verifying audit compliance, and procedural quality control through a branch operations review. Ensure compliance with established Bank policies, procedures and state and federal regulations.
• Serve as a process management expert for systems, internal processes and regulatory requirements and maintains knowledge of and supports functions related to deposit activity, anti-money laundering, privacy, loss avoidance and other operational regulations to ensure that deposit operations are carried out in compliance with internal regulations and all applicable local, state and federal laws and regulations
• Participate in and act as a key contributor to bank-wide transformation projects supporting change focused on improving the employee and client experience through technology. Manages special projects by coordinating, gathering data, providing resolution and reporting results to executives and others, as appropriate. Interprets performance results, finding opportunities to drive success and hold others accountable to results.

What you need to have:

• Ten (10) or more years of senior or executive leadership experience leading large, geographically diverse teams in treasury, lending and/or deposits sales or a combination thereof.
• Bachelor's Degree or equivalent combination of education and work experience required. Master's Degree in Business is a plus.
• Experience with large, enterprise core platforms and providers, mobile and digital platforms and system integration technologies.
• Broad experience in, but not limited to, customer experience process improvement as well as data and analytics programs.
• Demonstrated ability to think strategically, deliver innovation, and drive improved client and employee experiences.
• Excellent analytical and business consulting skills with demonstrated experience in strategic planning, program execution, and development of strong risk management practices.
• Strong leadership, coaching, and team management abilities.
• Strong knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Strong knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Strong project management and organizational skills; ability to create momentum, foster organizational change, and work with other members of senior management.
• Excellent verbal and written communication skills with the ability to communicate complex issues to a variety of audiences and various levels within and across the organization as well as to senior management.
• Strong financial acumen with lending, credit, and profit/loss management experience.
• Excellent strategic thinking and project management skills.
• Proven ability to build strong, cohesive partnerships with technology partners and multiple business lines across the organization, and work effectively in a heavily matrixed organization.
• Demonstrated leadership; proven track record of leading complex, multidisciplinary talent teams in new endeavors and delivering solutions, productivity and revenue enhancements to the organization.
• Regular travel throughout the region required

Compensation: Salary range for new hires is generally $96,419.00 - $119,107.00 for Reno, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.
Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation