Associate Director For Cane Navigation

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Are you passionate about empowering students to succeed in their academic endeavors? Do you thrive in a collaborative environment where your efforts directly impact student achievement? If so, we invite you to join our dynamic team as the Associate Director for Academic 'Cane Navigation.

The Associate Director will have oversight for the Student Success function and Academic ‘Cane Navigators for a school/college/unit. The Associate Director will partner closely with Student Success leadership and school/college academic leadership and faculty to ensure alignment of support services provided to undergraduate students. Working collaboratively with the school/college and campus partners, a holistic student-centered approach will be employed to support students in all aspects of their academic journey.

• Provide oversight and leadership for 'Cane Navigators assigned to the school/college/ department.

•Develop student success programs, activities, and functions in collaboration with school/college/department that enhance retention and graduation.

• Collaborate with supervisor to develop plans for the implementation of new or modified university policies and procedures.

• Compile reports and analyze data to ensure data informed decision-making.

• May serve on University committees tasked with disseminating student success information.

• May present at meetings, workshops, and conferences for internal and external audiences.

• Deescalate student concerns or issues and work with relevant offices when needed.

• Provide student success and coaching services to support undergraduate student retention and graduation.

• Serve as the primary contact for assigned students throughout their entire undergraduate career and assist with academic planning and graduation plans.

• Proactively support students on their success journey and assist them in mapping out their individual pathway to graduation.

• Educate students on experiential learning opportunities (e.g., study abroad, research, etc.)

• Gain knowledge and confidence to inform students on relevant career development information as a career champion.

• Support students' academic, social, and personal issues, identify barriers to success and support students in overcoming them, and refer students to the appropriate campus resource office when needed. Ensure follow-up of referrals.

• Employ best practices in student success and coaching methodology. Build relationships with undergraduate students and deliver consistently high-quality services.

• Explain academic policies, procedures, and guidelines and help students navigate the school/college/department and university-level administrative processes.

• Provide students with information related to services, resources, and programming that enhance the student experience.

• Work with students to identify and achieve their academic and professional goals.

• Accurately guide students in academic planning, including major, minor, cognate and other requirements.

• Develop, monitor, and update degree plans and academic records and regularly track progress and student engagement to ensure a timely graduation.

• Use the degree progress report, academic degree planner, Peoplesoft, student success dashboards, and reports to create pathways for progression and timely graduation.

• Facilitate registration overrides, registration permissions, course substitutions, removing advising holds, and prerequisite checks.

• Monitor student academic progress and satisfaction.

• Know and keep up to date on the academic bulletin, academic calendar, services, resources, and programs across the University.

• Partner with academic and non-academic units (e.g., Counseling Center, Veteran Resource Center, International Student and Scholar Services, Housing and Residential Life, Orientation and Commuter Student Involvement, etc.)

• Use tools, analytical dashboards, and technology fully to manage student success and student communication, maintain accurate student records, and document student interactions in EAB Navigate.

• Achieve established unit benchmarks, customer service standards, key performance indicators, and daily productivity metrics.

• Participate in ongoing training and professional development programs.

• Consistent with Family Educational Rights and Privacy Act (FERPA) guidelines, interacts with parents and families of students, faculty, social worker/case management to support students.

• Adhere to University and unit-level policies and procedures and exercises sound judgment.

• Assigned to specific cohort of students and make student assignments for ‘Cane Navigators. Assess workloads and quality of service provided to the students and adjust, as necessary.

• May be assigned an additional number of students to support, as needed.

• Assist supervisor with creating strategies for enrollment and registration campaigns and tracking outcomes.

• Assess 'Cane Navigator use of student success technologies, tools, and dashboards.

• Participate in student events and programs within school or college unit as well as in collaboration with other campus partners.

• Mentor, train, and supervise ’Cane Navigators.

• Perform other duties as assigned

Minimum Qualifications:

• Bachelor’s degree required, Master’s degree preferred.
• Minimum of 4 years of experience in advising, counseling and/or customer service is preferred. Any relevant education, certifications and/or work experience may be considered.
• Supervisory experience.
• Candidate must have passion and dedication for providing students and their families with thorough, compassionate support, and the utmost care.
• A keen ability to build relationships and connect with members across campus to ensure thorough, well-rounded support and solutions to students and their families.

additional year of experience required for Associate Director

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.