Associate Director Client Operations - Biotech

We are seeking an Associate Director Client Operations – Biotech to join Q² Solutions, IQVIA’s laboratory business as a remote position.

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.

As an Associate Director Client Operations – Biotech, you will be enhancing client relationships and managing customer portfolios operationally and financially. You will be collaborating with teams to ensure excellent program delivery and implementing best practices. Additionally, you will be mentoring new hires and leading process improvement initiatives within the organization.

What you’ll be doing:

• Developing close working relationships with Global BD, Operational teams, and IQVIA counterparts.
• Driving excellence in delivery across the client portfolio, escalating rapidly as necessary.
• Engaging in client operational committees, developing a true partnership, and keeping senior management informed.
• Participating in client meetings including bid defense, capabilities, and audits, influencing decision making.
• Regularly reviewing global lab project delivery, including standards, client-specific requirements, budget management, KPI’s, Master Service Agreement, and customer surveys.
• Leading Enterprise-wide Internal Governance meetings to build momentum for improvements.
• Participating in Client External Governance meetings, ensuring excellent preparation and delivery outcome.
• Establishing Functional Therapeutic Expert Group Goals aligned with sponsor needs and provide quarterly updates on the success of delivery for each goal.

What We Are Looking For:

• Bachelor's Degree Science or related field Preferred.
• 7+ years of clinical or research industry experience Preferred.
• 5+ years project management experience Preferred.
• Or equivalent combination of education, training, and experience.

The Knowledge, Skills and Abilities needed for this role:

• Understanding of company operations and project services globally, along with the expectations, requirements, and needs of assigned customers.
• Excellent organizational, analytical, and problem-solving skills.
• High-quality project management, adaptability, and flexibility in a fast-paced environment.
• Clear communication across departments and regions, as well as with global client teams.

What We Offer You:

We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees’ physical, mental, and emotional, financial, and social well-being so they can thrive at home and at work, at any stage of their well-being journey.

To learn more about our benefits, visit https://jobs.iqvia.com/benefits.

If you’re looking to unleash your potential, join Q² Solutions, IQVIA’s laboratory business, to help make the extraordinary possible!

Q² Solutions, IQVIA’s laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other. https://www.q2labsolutions.com/careers

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/q2-solutions-eoe

Q² Solutions’ ability to operate and provide certain services to customers and partners necessitates Q² Solutions and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/q2-solutions-covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $113,900.00 - $193,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.