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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Corporate Onboarding is one of American Express’ top enterprise initiatives and a core component is crafting detailed user experiences that presents a product offering to serve a wide range of Corporate Client structures. The purpose of the Onboarding Capabilities team is to modernize the onboarding process globally by leading with a product mindset to develop robust capabilities that support the customer journey and scale the growing Corporate business.
The Onboarding Capabilities team is a fast-paced & innovative team that partners with a cross functional set of collaborators including Sales, Marketing, Risk, Product, Compliance and Tech partners across the globe to modernize the onboarding experience. This role will focus on a specific capability pillar used across the enterprise that is at varying maturities across markets with varying offerings.
In this role, the Associate Digital Product Manager will support ongoing tech changes and maintenance related to bank requirements by breaking down new features into user stories and leading ceremonies in addition to analyzing efficiency and identifying opportunities based on a product roadmap. The role will partner closely with product managers and cross functional teams to ensure efficient prioritization and delivery of the product backlog.
Job Responsibilities:
- Provide support for and/or lead core development projects within the Corporate Onboarding experience
- Support requirement gathering and the creation of agile user stories and acceptance criteria
- Execute scrum team planning and story prioritization of the product backlog on a daily basis with team members located across US and India time zones
- Lead critical post-launch analysis for the team’s core product releases, testing, and ongoing product performance and optimization
- Partner closely with engineering and design to continuously optimize the UI/UX of onboarding capabilities
- Partner closely with Product Managers to understand the business needs and provide ongoing updates on key work in progress
Minimum Qualifications:
- 1+ years of Digital Product development experience
- Digital product development experience
- Highly organized, detail oriented with a proven track record to manage multiple work flows
- Strong written and verbal communication skills
- Ability to work with and analyze sophisticated inputs, extracting key themes and messages to drive decisions
- Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced environment
- Positive relationship management and problem-solving skills
- Understanding of Agile principles an experience working in Scrum
- Bachelor’s Degree required
Preferred Qualifications:
- Familiarity with basic UX/UI principles
- Comfortable with backend systems or curiosity to learn about them
- Experience in matrix organizations and cross-functional environments
- Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact
- Passionate about delivering best-in-class user experiences, working with technology, and being an active contributor to the product culture at American Express
- Experience with JIRA, Confluence, Rally, Adobe Omniture, Tableau, and Invision a strong plus
Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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