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Salary
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our Customer Services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need
We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Who We Want
- Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- Challengers. People who seek out the hard projects and work to find just the right solutions.
- Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
- Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.
What You Will do
Under minimal supervision the Associate Customer Service Representative is expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of Customer Service.· Answers incoming requests through a multichannel system which include but are not limited to order entry, order status and trouble shooting of products.
- Follow standardized process to ensure 100% quality for all orders.
- Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
- Understands, interprets and explains detailed information of printed material and processes.
- Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
- Maintain continual positive attitude, builds relationships and fosters teamwork.
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
- Flexibility in responding to new and rapidly changing situations and environment.
- Demonstrates an understanding of how decisions impact customers and markets.
- Participates in the creation and continuous improvement of standardized work.
What You Need
- Clear and concise communication skills
- Passion for best-in-class Customer Service and ability to make customers promoters of our products and services
- Computer skills and know-how to navigate between different systems
- 2+ years of customer or account management experience preferred
- Demonstrated knowledge of principles and processes for providing Customer Service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Demonstrated computer skills (e.g. ERP systems, Customer Relationship Management (CRM) system, Excel and Word.)
- Demonstrated problem solving and communication skills
- Demonstrated organizational, Customer Service and follow up skills
- Demonstrated phone skills; ability to maintain composure in stressful situations
- Demonstrated interpersonal skills with ability to successfully communicate verbally and writing
- Demonstrated accuracy in data entry
- Must have the ability to work flexible hours, as needed to support the business needs.
- Must be able and willing to work successfully in a team environment.
- Prefer demonstrated knowledge of the medical implant industry and hospital customer base
$17.23 - 21.34 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
About Stryker
Our benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
