Address
Form of workESSENTIAL DUTIES & RESPONSIBILITIES:
Leads the store team to create an exceptional experience for customers & exceed sales goals
Attract, motivate, coach & develop talent to maximize their potential
Provide exceptional customer service in the store to achieve world-class service standards
Ensure the sales floor is adequately staffed from a sales & tactical perspective. Serve as a role model for sales associates in sales generation & service by prioritizing the customer experience
Reinforce customer service principles by coaching staff on their successes & challenges
Utilize Selling Essentials & training resources to educate team on product, improve selling skills & achieving business goals
Develop, implement & manage clientele programs for associates to drive sales
Develop contests & other programs to motivate associates to increase productivity & raise team spirit
Assume additional management responsibilities in the absence of Associate or General Manager
Perform projects & assignments as directed by the Associate or General Manager
Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with our People-First Philosophy
Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use & management of client information reporting system
Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams &
partnerships, focuses
SKILLS/KNOWLEDGE:
2-3 years of previous retail sales experience or management experience in a customer service related field
Excellent communication, organization & leadership skills
Superior critical thinking skills to creatively identify challenges & develop action plans in a timely manner
Great time management skills & ability to execute multiple tasks & appropriately manage competing priorities
Ability to independently lead self & others to achieve results
PHYSICAL REQUIREMENTS:
Must be able to be mobile on the sales floor for extended periods of time
Must be able to lift & mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment & safety techniques
Employment/promotion to this role will be contingent on successful completion of a background check
Full time associates are expected to have open availability to meet the needs of the business. Casual associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday)and one during the week (Monday to Thursday). Associates must be available for annual inventory and entire holiday
season (November and December)
*Example: Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday). If preferred, an associate can also choose to have all three shifts of availability on the weekend (Friday to Sunday) and none during the week (Monday to Thursday)
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
