Assistant Service Manager

Alterman is one of the premiere electrical contractors in Central and South Texas providing electrical construction on many of the region’s most impressive landmarks and contemporary structures. By integrating cutting-edge technologies with core values and disciplines, Alterman has successfully met the expanding needs of commercial and industrial clients and has earned the confidence of Owners, Construction Managers, General Contractors, Architects, and Engineers. We are an EC&M Top 50 market leading electrical contractor focused on safety, quality, and customer satisfaction with a strong commitment from our employee owners to excellence throughout the organization.

Position Overview:
Alterman, Inc. has an immediate opening for the position of Assistant Service Manager in our Austin office. In this position, you will work closely with the Service Managers to ensure timely customer service response and satisfaction.

Job Duties and Responsibilities:

• Assist with the coordination and pre-planning of assigned service projects.
• Assist in the research and pricing of assigned service projects.
• Assist in the development of a project schedule and MOP, if required.
• Assist in the scheduling of personnel and material for all assigned projects.
• Monitor project labor productivity.
• Attend project meetings if required.
• Dispatch service calls and maintain/update Manboard to avoid scheduling conflicts.
• Assist in the job closeout and billing phase of the project.
• Respond to customer questions/complaints in a professional manner.
• Communicate effectively with Alterman personnel, keeping them informed of all aspects relevant to the duties to which they have been assigned.
• Performs other duties, tasks, and special projects as assigned.

Qualifications:

• Minimum of 2 years of experience as a Journeyman Electrician; or
• Bachelor’s Degree with a concentration in Construction Management or Electrical Engineering (with an interest in the construction industry only).
• Prior construction industry experience is a plus.
• Proficient computer skills with all basic office programs (Microsoft Excel, Word and Outlook) and the ability to learn and use related software and systems are required.
• Advanced computer skills are a plus.