Assistant, Operations Processing Lead, Admissions

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letterand any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.Job Description SummaryThe Admissions Assistant and Receptionist position is forward-facing. This position welcomes visitors to the institution and provides programmatic support. This position also provides administrative support for the Office of Undergraduate Admissions. Under indirect supervision and working independently, provides support for Admissions staff, the Admissions Office building, and visitors to the university.Job Description

Essential Functions

• Greets all visitors to the University, assesses needs, and quickly directs them accordingly.

• Provides information and/or directions regarding the University and the surrounding community.

• Provides programmatic support.

• Assists with coordination and execution of Admissions events.

• Places, answers, screens, and directs telephone calls – providing information or referrals as required; greets callers in a professional and friendly manner.

• Responds in a timely manner to emails received; assists with responding to emails sent to the general admissions email address.

• Knowledge of the University, as well as the policies and procedures.

• Responds to requests for admissions materials.

• Maintains complete stock of University and community publications, brochures, maps, events, etc.

• Performs other related duties as assigned.

Required Education, Knowledge, Skills, Abilities

• Associate degree and 3 years of professional administrative experience or equivalent combination of education and experience.

• Must utilize professional phone etiquette – which includes the ability to effectively convey information and speak clearly, precisely and in a warm tone.

• Must demonstrate good judgment and maintain composure during stressful situations.

• Ability to utilize a high level of multitasking skills.

• Data entry and retrieval skills.

• General understanding of Wake Forest University and how it functions.

• Organized, dependable, and detail-oriented.

• Excellent verbal communication and warm interpersonal skills.

• Must have basic knowledge of computer operations to include the use of email and web browsers.

• Proficiency with MS Office suite, GSuite, and virtual meeting programs.

• Ability to work in a diverse work environment; self-sufficient but also able to work as a team player.

Preferred Education, Knowledge, Skills, Abilities

• Bachelor’s Degree

• Experience in Higher Education

Supervisory Responsibility

Responsible for own work.

Assists in providing training, work direction, and problem-solving assistance for student workers.

Authority/Accountability

Works under general supervision.

Reports to the Senior Associate Dean of Admission, Programming.

Physical Requirements

Sedentary work. Typing, talking, hearing, repetitive motions. Close visual acuity. Not substantially exposed to adverse environmental conditions.

Additional Job Description

Note:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.

Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type RequirementFull timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.