Assistant Office Manager

Executes patient consults to ensure patients understand Doctor prescribed treatment plans; conducts patient chart audits, performs handoffs, conducts consults according to company policies, enters and updates patient treatment plans at the direction of the treating Doctor using the company operational system, and follows-up with patients during subsequent visits to schedule open treatment. Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient’s barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing; follows-up with the patient during subsequent patient visits to review completed treatment and schedule appointments for open treatment. Resolves patient satisfaction issues; identifies and follows through on actions to eliminate those issues; surfaces issues to RM when necessary. Ensures patients’ visits exceed expectations; takes appropriate action when visits do not exceed those expectations. Partners with the FLOS and Central Laboratory to ensure dentures are delivered to our patients by promised dates and that patient denture expectations are met or exceeded. Monitors My Practice Metrics; including office revenues and expenditures; identifies opportunities for improvement and executes improvement plans approved by the Doctors and RM. Partners with the Doctors to optimize the patient schedule and flow; ensures patients are scheduled according to the Doctor’s A/B scheduling preferences. Plans and facilitates daily Morning Huddles. Manages Office staffing levels to ensure the office is adequately staffed to serve patients. Partners with the Doctors, Recruitment Managers, and FLOSs to assess, select, and hire Office team members. Partners with the RM and Doctors to regularly evaluate team members’ individual performance, provides positive feedback, and takes appropriate corrective action when needed. Partners with the Doctors to onboard and train Office team members. Partners with the RM and Doctors to prepare and deliver performance reviews; develop performance plans and goals for direct reports. Partners with the Doctors to actively recognize and reward the Office team and individual Office team members for meeting Office goals and demonstrating behaviors consistent with the company’s mission, vision, and values. Supports pilot initiatives. Completes administrative and reporting tasks such as responding to time-off requests, weekly timecard entry, incident reports, and coordinating travel plans for the Office team. Orders supplies and manages office inventories. Provides a safe and clean facility for our patients to receive care and team members to work. Ensures the office is OSHA compliant and housekeeping and preventative equipment maintenance schedules are followed. Understands the business structure of Aspen Dental Management, Inc.® and its role as a support service provider for the Doctors and their practices and is able to educate direct reports on this structure and ADMI’s® role.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Sandusky, OH: Relocate before starting work (Required)

Work Location: In person