Assistant Manager - The Club For Dogs And Their Humans

About Us

We're a club crafted for Dogs and Their Humans. Enjoy coffee, wine, local eats, rotating beer on tap, high-speed wifi, and more. We have a welcoming on-leash bar environment with roll-up garage doors leading to shaded patio space where you can socialize. From here, guests will find rotating food truck options and of course, a huge off-leash play space! We’re the only dog park that gets better after dark. Our members-only events are designed around play—pups and Their Humans—so guests can enjoy the best of our Clubhound experience. We are open seven days a week from 8 am -10 pm.

Job Summary

We seek a passionate and energetic Assistant Manager to join our crew at Clubhound! You will play a key role in ensuring a fun and safe experience for all our canine guests and Their Humans. This position requires a love of dogs, exceptional customer service skills, and a commitment to maintaining a clean and welcoming club environment.

The successful candidate will have excellent communication skills, the ability to build relationships and resolve conflicts diplomatically with Dogs and humans, and a proven ability to work in a fast-paced, dynamic environment with a high degree of adaptability. Clubhound's concept will require patience and a sense of humor.

We are committed to upholding the values and standards of our club, and we need someone who understands our vision and goals and is willing to work flexible hours to achieve those goals. In return, we offer a unique opportunity to be a part of an exceptional community of dog, wine, and beer lovers. Our owners are committed to financially rewarding this opportunity with a livable salary and annual profit sharing.

Responsibilities and Duties

Dog-Centric Care:

• Oversee daily park operations, ensuring cleanliness and safety for all dog visitors. Stepping into roles throughout The Club as needed.
• Actively monitor dog behavior and, when necessary, intervene to prevent or resolve altercations.
• Maintain an engaging, positive and playful environment for canine guests.
• Be knowledgeable about dog breeds, behavior, and basic first aid for pets.

Guest Experience:

• Provide exceptional customer service to guests, answering questions, addressing concerns, and ensuring a positive experience for everyone.
• Enforce park rules and regulations with a friendly and approachable demeanor.
• Process park memberships, assist Guests registering for day passes and handle cash transactions.
• Maintain a clean and welcoming environment for human guests, including restrooms and common areas.
• Able and willing to promptly pick up and properly dispose Dog waste - a cornerstone to a Great Guest Experience!

Teamwork and Leadership:

• Assist the General Manager with daily operational tasks and special events.
• Provide guidance and support to crew members, including training and development.
• Manage administrative tasks such as scheduling, payroll, and employee documentation
• Monitor inventory levels and coordinate with suppliers for timely replenishment.
• Implement and enforce company policies and procedures.
• Actively contribute to a positive and collaborative team environment.
• Handle customer inquiries and resolve any issues or complaints in a professional manner
• Willingness to learn and practice conflict resolution along with support and advocacy of interactive management. (basically you are empowered to do what’s right, management’s got your back!)

Our ideal candidate needs to have a continuous training mindset—at Clubhound, we don’t sit and stay; we learn and grow.

This list is not all-encompassing of needed responsibilities for this unique business - agility and resilience is key for this role!

Qualifications

• Minimum two years in a management role working with humans.
• Experience in a bar/restaurant environment is a plus
• Minimum one year of experience in working with dogs in a professional setting (e.g., dog walker, kennel attendant, trainer).
• Strong understanding of dog behavior and body language.
• Excellent customer service skills with a focus on exceeding expectations.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Physically fit and able to walk and stand for extended periods.
• CPR and pet first aid certification are a plus. We support our crew in getting these certifications.
• Management roles are subject to a basic background check prior to hiring.

Physical Requirements & Work Environment

• Ability to lift and carry up to 25 lbs., such as trays of food or cleaning supplies.
• Ability to restrain excited or anxious dogs with a leash (strength is less important than control techniques).
• Ability to work in a sometimes loud environment with barking Dogs and large groups of people.
• Ability to handle basic spills and clean up after dogs.
• Bending, kneeling, reaching, and carrying objects are regular aspects of the job.
• Primarily outdoors, exposed to various seasonal weather conditions (sun, rain, snow, wind).

Business Type

• dog-friendly Bar and crafted club on-leash building with patio
• Off-leash dog play space

Shift

• Full-time
• 8-hour shift
• Evening shift
• Morning shift

Weekly day range

• Every weekend
• Monday to Friday
• We are open seven days a week 8 am - 10 pm

Ability to commute/relocate

• Onsite
• Garden City, ID 83714: Reliably commute or planning to relocate before starting work (Required)

Employee Perks

Competitive salary range of $21 to $24 per hour, depending on experience.

Free or discounted membership.

Opportunity for self-development. Help grow The Club and get help developing yourself!

Positive and dog-friendly work environment.

Opportunity to make a difference in the lives of Dogs and Their Humans.

Clubhound is an equal opportunity employer that values diversity and is committed to creating a welcoming and inclusive work environment for all. We recruit, hire, train, and promote regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We're looking for passionate dog lovers who bring their unique talents and perspectives to the Clubhound crew!

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Application Question(s):

• What kind of experience do you have being around dogs?
• This is our favorite part .

Please take a few moments to tell us about yourself and why you're interested in working at Clubhound.

Consider the following to get your mind going:
What makes you an excellent fit for our Clubhound Crew?
Are you comfortable working in a fast-paced, physically demanding environment?
Do you have any experience or relevant certification handling dogs (walking, training, etc.)? (not required for consideration)
If you could be any dog breed, what kind would you be & why?

Have some fun with this, and tell us about YOU.

Experience:

• Hospitality: 2 years (Required)

Ability to Relocate:

• Garden City, ID 83714: Relocate before starting work (Required)

Work Location: In person