Assistant General Manager

Who we are

Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA (coming 2024). More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.

Position & Candidate Description

The Assistant General Manager will oversee the day to day operations of the club and will support the General Manager in leading the Front of House team. The AGM will be a brand ambassador for Common House, exemplifying our core values and will have an objective eye for operational efficiency, upholding brand standards and continuously improving the member and guest experience.

Responsibilities of the Assistant General Manager include but are not limited to:

• Staffing, Service, Employee Relations
  • Support hiring and onboarding for all hourly staff and ensure that onboarding protocols are followed
  • Coach, mentor, and develop FOH Managers and staff through staff through ongoing coaching, and one-on-one goal-setting sessions
  • Displaying a hands-on approach to teamwork and shift running
  • Always striving for excellence with a "can do" attitude
  • Create and manage staff schedule in collaboration balancing business and staff needs.
  • Upholding service standards through exemplary leadership and direct communication with all team members
  • Identifying weak points in service to implement solutions and strengthen established service standards
  • Setting and enforcing expectations for brand standards and company policies through leading by example and delivering regular, direct feedback
• Budgeting & Revenue Management
  • Supporting cost controls to drive profit for the Club.
  • Support General Manager in labor and supply budgets of the club restaurant's and overall club's operations
  • Assisting in the execution of forecasting, budgeting, and setting measurable goals for increased revenue
  • Working with club managers to eliminate waste and excess inventory through weekly specials and F&B-focused programming
  • Processing and overseeing daily payroll and accounting procedures
• House Maintenance
  • Work with F&B managers to oversee ordering of supplies, inventory, and waste tracking
  • Monitor and advocate for maintenance and upgrade needs
• Member Relations
  • Work with Director of Membership to drive membership happiness and retention with an understanding of membership goals
  • Encouraging creative/professional collaboration between members and staff who share similar passions or interests

• General and Administrative Conduct
  • Operating the club in full compliance with Virginia ABC and Health Department regulations.
  • Adhere to all employee policies outlined our Employee Handbook
  • Answer all emails and communication in a timely manner
  • Attend weekly team meetings to review events, community initiatives, food prep, and all other happenings; regularly & effectively communicate with the staff and various departments
  • Maintaining par levels of daily operating supplies and collateral
  • Maintains proper count of cash registers and performs nightly audits

Qualifications:

• 3-5 years of hospitality management experience
• ServSafe Certified
• Food and Beverage experience and able to uphold Virginia ABC laws
• Experience managing + developing large teams of hourly employees
• Extensive hospitality background and training
• Planning and excellent time management
• Proficient in G-Suite and able to quickly learn and manage a variety of computer programs
• Financial acumen
• Regulatory, safety and compliance understanding and experience
• Strengths in delegating and directing
• Event logistics experience
  

Perks:

• Benefits package including:
  • Health insurance with employer contribution
  • Dental/Vision insurance
  • 401K
  • Basic Life Insurance
  • Generous paid time off and sick time
• Free membership and employee discounts
• Potential to grow with a rapidly expanding company

Physical Requirements:

Prolonged periods of time walking, standing, and on one's feet. Must be able to carry 25 pounds repetitively.