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MH & GBC Assistant General Manager
Our mission: Inspired by the communion of family and friends, we provide our guests with simple, elegant accommodations that center on bringing people together. Celebrate life and enjoy our hospitality with your loved ones. Be nourished in mind, body and spirit.
Our mission: Inspired by the communion of family and friends, we provide our guests with simple, elegant accommodations that center on bringing people together. Celebrate life and enjoy our hospitality with your loved ones. Be nourished in mind, body and spirit.
Are you interested in joining a fun-loving, hardworking community of hospitality enthusiasts? An up-and-coming revitalized hotel in the heart of Falls Church City is seeking a Assistant Manager to lead the crew. The operations team of this enterprise needs an energetic and effective manager with drive, an eye for the details, and integrity. This opportunity is for a leader who wants to serve our guests and grow an evolving business from the ground up. The right candidate is a passionate and committed person who is motivated by happy customers, excellent service, and a job well-done. This individual will be responsible for the overall guest experience while at Meeting House. This person should also be self-aware, clear thinking, highly teachable, able to learn our hotel software programs, and effective at managing a crew. Apply today for a chance to form a part of Meeting House!
Position Description:
The Meeting House (MH) & Godfrey's Bakery Café (GBC) Assistant Manager (AM) will support the General Manager (GM) during the day shift and be responsible for the GM duties when the GM is not available. Your central goal is to provide guests with outstanding customer service. The AM will be responsible for supervising front and back of house GBC staff, MH housekeepers, MH maintenance staff, filling in for roles as needed at GBC, checking in and out MH hotel guests, managing vendors and contractors as required, and other MH and GBC office duties as needed. You will perform a range of duties including connecting with guests, ensuring 95% customer satisfaction, responding to customer needs, managing staff, and maintaining MH and GBC supplies. As the ‘face’ of MH and GBC, you need to be presentable, caring, and friendly, with outstanding people’s skills. You will need to multitask, provide excellent communication and organizational skills in all duties.
General Responsibilities:
- Greet guests and provide them with superb customer service.
- Respond to all guest concerns and meet their needs.
- Supervise MH and GBC staff to ensure smooth operations and a great guest experience.
- Ensure that all areas are neat, presentable, and equipped with all the necessary supplies.
- Manage vendors and contractors in order to maintain a fully functional complex for guests of MH, GBC, the beer garden, and the office spaces.
- Accept, audit, and store inventory in their appropriate location.
- Track inventory and order supplies.
- Maintain records and files.
Requirements:
- College degree or relevant qualification.
- A minimum of two years of proven experience in a similar role.
- Good understanding of office administration.
- Superb written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- Strong knowledge of MS Office programs.
Goals:
- Maintain 95% customer satisfaction.
Work Schedule: Monday through Friday 6:30 am-3:30 pm and as needed.
Reports to:General Manager. (GM)
Benefits:
Reports to:General Manager. (GM)
Benefits:
- Competitive pay and performance-based pay increases.
- Quarterly bonus based on personal work performance and business success.
- Generous employee discounts.
- Opportunities for rapid advancement and growth within the Meeting House complex, a unique and dynamic business environment that includes Godfrey’s bakery café and a boutique hotel.
- Employee may elect to participate in the company's health insurance plan. Meeting House will contribute 75% of the average annual premium cost for a single person HMO plan.
- After 12 months, one free night per year at the Meeting House boutique hotel and discretionary discounted rates available for family members, based on availability.
- Five paid vacation days per calendar year. (Escalates per company policy)
- Five paid holidays per calendar year.
- Three paid sick days per calendar year.
- Matching 401(k) contribution after 3 years employment.
