AGM Trainee
- Directly supervise the Front Desk Staff and operations
- Greet guests, function as desk clerk when needed, train desk clerks and auditors, handle guest complaints, establish and maintain reservations.
- Monitor Desk Clerk performance and prepare disciplinary actions as needed
- Conduct staff meetings and Superstar training with front desk clerks
- Serve as desk clerk during breaks in shift schedules
- Serve as back up during call-ins
- Assist General Manager and Sales Manager with sales
- Handle all group bookings
- Compute timecards daily, reconcile housekeeping reports, and complete Daily Payroll Report
- Compute bi-weekly time and complete Payroll Report for manager's review before submitting to Payroll
- Complete Daily Control Reports, review audit, count money, and make deposits in General Manager's absence
- Run Direct Bill statements and mail on a weekly basis. Enter payments as received
- Interview and recommend candidates for hire
- Assist other departments when needed
- Inspect 50% of guest rooms monthly for General Manager's inspection
- Monitor safety measures and meetings
- Represent property at community functions
- Maintain room inventories
- Assist General Manager in all property operations and act for General Manager in his/her absence
- Perform any other duties as assigned by General Manager
Job Type: Full-time
Benefits:
- Employee discount
- Flexible schedule
Experience level:
- 2 years
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Ability to Relocate:
- Kinston, NC 28504: Relocate before starting work (Required)
Work Location: In person