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Form of workDo you want to 'Feed Your Career?' Here at PSP we are more than burgers and chickens. Are you looking to feed your career, not just a time clock? We have a career path to fit your personal and professional growth goals.
Crew Members will join our diverse and loyal team, working together to serve guests, make delicious food, and have fun along the way. PSP Holdings is a franchisee and developer of Five Guys Burgers and Fries and Popeyes Louisiana Kitchen with approximately 30 locations in North and South Carolina. The Assistant General Manager (AGM) is responsible for performing all the duties performed by Crew Members and Shift Leaders, with additional responsibility of assisting the General Manager (GM) in directing the daily operations of a restaurant.
The AGM ensures compliance with company standards in all areas of operation including product preparation and delivery, customer service, restaurant interior and exterior maintenance, and team management. Essential Functions and Job Responsibilities: Excels in performing all Crew Member and Shift Leader essential functions and job responsibilities. Maintains fast and accurate service, positive guest relations, and ensures products are consistent with company quality standards.
Answers guests questions and provides information with regards to the food products sold at the store. Handles any elevated questions or complaints from guests. Inputs orders accurately into a Point of Sale (POS) system.
Computes and records transactions using the POS system and the company cash register, which includes handling cash, credit, or check transactions, redeeming coupons, and issuing change and receipts. Works with other crew members to cook and package orders. Maintains exceptional levels of quality, customer service, cleanliness, and other factors that impact the guest experience.
Follows all appropriate health code and local jurisdiction food handling requirements, maintains food safety certifications, and models exemplary food health safety practices to employees. Ensures food quality and 100% guest satisfaction. Ensures a safe working and customer environment by facilitating safe work behaviors of the team.
Leads Crew Members and Shift Leaders and directs all daily operations of the restaurant in collaboration with the General Manager (GM) including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, and managing employee breaks and shift changes. Assists GM in managing the P&L and controlling the day-to-day operations by tracking restaurant labor and product costs to meet targets; orders food, paper and supplies, maintains proper inventory levels and controls waste; follows published procedures for receiving, preparing, holding, packing, and serving products. Assists GM in recruitment, selection, and hiring to build and retain a great team.
Motivates, mentors, and coaches Crew Members and Shift Leaders to exceed guest expectations and maintain an acceptable level of performance, which may include participating and/or assisting the GM in documenting and issue disciplinary action, up to and including termination of employees. Assists in the training and onboarding of new Crew Members and Shift Leaders. Works as a team player to support other employees in completing their tasks.
Uses the company cash register accurately and maintains proper control of company assets. Projects a professional image to staff and guests while treating everyone with respect. Performs other related duties as assigned.
PSP Holdings offers a competitive pay and a generous benefits package for eligible full-time employees! Benefits available to eligible employees (varies by restaurant brand and employment status): Company paid training and uniforms, competitive bonus plans, tips, paid time off, medical, dental, vision and life insurance, and 401(k) with company matching. PSP Holdings is a franchisee that is growing, so there are always significant growth opportunities for high performers!
