Assistant General Manager

JOB TITLE: Assistant General Manager

EMPLOYER: Pacific NW Fitness Ventures Holding LLC., dba FiiT & Crunch Fitness

DEPARTMENT: Sales & Operations

REPORTS TO:General Manager

EFFECTIVE DATE: July 1, 2023

Our Core Values:

1. Personnel – People are our business; without our Team we would not be able to accomplish our goals.
2. Development – We are committed to the growth, and development of our Team, both at work and at home, we want you to be the absolute best version of yourself.
3. Competitiveness – We want to WIN! We want people driven to compete not only amongst others, but against themselves; it is having the GRIT to push yourself harder than you ever have before.
4. Execution – Setting a goal and exceeding it. Having a plan to achieve our goals, and through strategic planning, being able to make an adjustment when we are faced with unexpected challenges and finding a way to come out on top.
5. Our Culture – Constantly striving to be “Perpetually Triumphant,” always up for the challenge, because we are ready to take everything head on. Listening to our Coaches, trying new things, taking the feedback given and making something positive happen.

We Can….. We Will….. Be….. “Perpetually Triumphant!”

John LaRosa II Owner Operator

JOB SUMMARY:

Assistant General Manager’s will ensure all members receive the highest quality Service and overall experience in the Fitness Industry. Assistant General Manager’s need to demonstrate a competitive mindset through achievement of financial targets for the club as outlined in the annual budget, monthly club goals for membership revenue, personal sales, and monthly scorecard. Accomplishing the previously mentioned items will be driven by the Assistant General Manager’s through leadership, training, and the development of team members. Thus, driven to focus on our members’ needs and goals. The Assistant General Manager’s will demonstrate an aptitude to follow and command all company-wide policies and initiatives to ensure the integrity of the brand.

DUTIES AND RESPONSIBILITIES:

• Trains and develops all Member Service team members on company guided sales presentations, expectations, assigns goals, and holds team accountable to meeting goals.
• Generates and develops new business to meet specified production goals.
• Follows all protocol for leads through the Virtual Fitness Platform (VFP), and trains team to ensure sales goals are attained monthly.
• Maintains and nurtures existing member relationships.
• Responds to all inquiries, and customer service requests in a timely and professional manner.
• Understands, communicates information, and achieves sales goals regarding membership sales, company products, services (including Dotfit supplements and MyZones) to new and existing members.
• Possesses and maintains thorough knowledge of fitness industry product information.
• Continually gathers information on local competition and prevalent industry and business climate within the region; communicates information to management and others as needed.
• Ensures that all membership paperwork is complete, accurate, and approved on time.
• Provides timely and accurate sales statistics as required.
• Attends and participates in business/trade events that impact business unit.
• Attends (occasionally may lead) and participates in team meetings.

• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Bachelor's degree (B. A.) or equivalent, one to two years of experience, or equivalent combination of education and experience, with a focus on sales and marketing.
• Must be a self-starter and proactive.
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Good judgement with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player
• Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.
• Strong organizational skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Excellent problem resolution and presentation sales skills.
• Proven ability to handle multiple projects and meet deadlines.
• Strong interpersonal skills.
• Ability to prepare reports and business correspondence.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Proficient in Microsoft Business Suite, ABC Datatrak, VFP ADP, and any other club system software
• CPR and any other club specific certifications (examples: food handler, OLCC, tanning).

COMPETENCIES:

• Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently/Continually required to sit.

• Frequently/Continually required to utilize hand and finger dexterity.
• Frequently/Continually required to talk or hear.
• Occasional exposure to bloodborne and airborne pathogens or infectious materials.
• Occasionally required to lift/push/carry items up to 25 pounds.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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