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SalaryPosition Summary
The Assistant General Manager is responsible for executing the strategy that allows the location to meet or exceed revenue, profitability, employee satisfaction and customer experience objectives. The Assistant General Manager is an essential part of the leadership team, impacting employee and client experience every day.
Essential Duties and Responsibilities
Duties include but are not limited to the following:
Leadership and People Management
Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members
Support the General Manager in building a strong and diverse team. Support the locations recruiting, hiring, onboarding training, and overall performance management activities
Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns
Manage assigned departments; enter and edit new and existing employee schedules, adjust time clocks, monitor schedules and overtime
Work with Department Heads to coordinate quarterly department meetings + cleaning
Create and track monthly contests for assigned departments, coordinate and attend all department-specific meetings
Conduct performance management conversations including ongoing development plans, write ups or terminations, as directed by General Manager
Embody the milk + honey core values of kindness, growth mindset, diversity, and integrity
Client Experience
Ensure a great client experience by routinely checking in on client interactions at check in and check out
Lead from the floor to assess the needs of the business, team, and clients
Resolve client escalations with a sense of urgency, aim to resolve before a client leaves the location
Utilize superior customer service skills to mediate all situations with a calm, helpful demeanor
Take initiative on client survey, be the contact for scores that need to be investigated, and troubleshoot any issues that may affect client experiences
Uphold a high level of excellence through impeccable Brand Standards, assist General Manager with maintenance and improvement coordination
Be a contact for and communicate with staff regarding all repairs
Daily Operations
Assist with retail ordering, create purchase orders, receive products, perform monthly counts and merchandise retail
Have a comprehensive understanding of our operating system and the ability to troubleshoot issues
Monitor all reports, check for accuracy, resolve issues that affect closing numbers
Process weekly deposit and take to the bank
Ensure location supply lists are turned in to the Procurement Department on time
Take initiative to help create new processes
Assist in calculating and updating business goals
General Requirements
Have a fundamental understanding of all of the systems and programs that are essential to the management of the location
Be available on an on-call basis for protocol and system questions from staff
Demonstrate the ability to multitask in a high-pressure environment
Personify milk + honeys Core Values in every interaction with clients and coworkers
Must be able to sustain reasonable physical activity for the duration of a scheduled shift
Must be able to communicate effectively to meet client needs
Must be able to lift up to 25lbs
