Assistant General Manager

Job Description:Assistant General Manager, The Second City New York
Salary range $85,000-$100,000 plus incentive comp
ABOUT THE SECOND CITY
Dedicated to entertaining, inspiring, and transforming through courageous comedy, The Second City is the premier brand in improv-based sketch comedy, with sold-out shows playing on stages in Chicago, Toronto, and New York City, and our Touring and Theatrical companies entertaining an additional one million theatergoers a year around the globe. The Second City Training Center is the largest school of improvisation-based arts on the planet, with locations in Chicago, Toronto, and soon New York. Second City Works, the B2B side of Second City, has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies, challenging businesses seeking a more collaborative culture to innovate through development programs, original digital and video content, campaign consultation, private events, and more.
For additional information on The Second City please visit: www.secondcity.com
Overview
The Second City, the world’s premier comedy brand, focused on the mission of entertaining, inspiring, and transforming through courageous comedy, is looking for a dynamic leader to serve as Assistant General Manager to help oversee The Second City New York.
The Assistant GM will support the management of all areas of The Second City New York business. Working in close coordination with the Regional General Manager, the Assistant GM will assist day-to-day managerial oversight of all aspects of theater operations and customer experience, the on-site Training Center, and the Second City Works corporate services business. This role will work in tandem with the GM to achieve all budgetary goals and KPIs.
The AGM will drive daily operations as the primary caretaker of physical space. Maintaining our facilities at a level of superior cleanliness and functionality and ensuring an optimum guest experience is a core function of the role. Assisting with delivery receipt, vendor interactions, media requests and events will be a regular expectation of the AGM.
This role is a pivotal position at The Second City as we look at the future growth of the company. A passionate and dedicated individual who is business-savvy, action-oriented, has an entrepreneurial mindset, and is team player is an absolute must.
Core responsibilities:
Ensure adherence to venue budgets with the oversight and direction of the GM
Support creation of original resident shows for the New York professional stage, guiding the team and talent on market sensibility to ensure critical success
Hire and manage front of house staff including box office, facilities support, etc.
Manage 3rd-party F&B partnership responsible for operating the on-site full-service restaurant and in-theater service to optimize sales and deliver best-in-class customer service, optimize check averages, decrease COGS, and maintain the highest overall guest satisfaction
Consult on ticketing strategy to optimize sales and exceed customer expectations; includes tiered and dynamic pricing, show scheduling, group sales
Oversee official merch strategy, managing design, fulfillment and sales with 3rd-party vendor
Manage Training Center operations to ensure an excellent teacher and student experience and implement successful enrollment strategy
Manage general building needs and maintenance
Reports may include:
Customer Services and Audience Services Manager (i.e. Box Office, Group Sales, etc.)
Student Success Manager (Training Center retention)
Senior Marketing Manager
Artistic Director of Stages
Artist Director of Training Center
Stage Producer(s)
Production Manager, Stages
Production Manager, Training Center
Additional Responsibilities and Duties:
Overall responsibility for scheduling and workforce management, with a goal to operate the Second City facility as efficiently as possible
Train and develop local employees
Manage 3rd-party vendors and strategic partners
Respond to customer inquiries and complaints and develop corrective measures to consistently improve customer service
Maintain proper inventory levels of all supplies
Manage financial performance to budgets, focus on payroll, cash and receipts, productivity, food costs, and operating expenses
Monitor and report local market trends, competitive stance and opportunities
Maintain accurate and complete paperwork relating to permits, licenses, and corporate administration (in partnership with the VP Finance of Second City and other leaders)
Create and maintain a positive work environment, ensuring open communications
Requirements:
5+ years of experience supporting revenue performance and service excellence for well-established entertainment, theater, hospitality and/or sports organizations
Operational experience managing processes that result in reduced costs, a higher quality customer experience, and greater yield
Resilience and good professional judgment
Customer service skills
Excellent written and verbal communication skills
Ability to work evenings and weekends
We are an open, inclusive workplace and welcome applicants who bring along with them diverse life experiences, including every permutation of economic and cultural backgrounds, orientation, ethnicity and points of view. We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our local community.
The Second City follows CDC guidelines and recommendations regarding safety measures to navigate the Covid-19 pandemic. To work at The Second City you must show proof of being fully vaccinated against SARS-CoV-2. Applicants with medical or religious exemptions will be considered.