Assistant Front Office Manager

Job Title: Assistant Front Office Manager

Summary: The Assistant Front Office Manager will work closely with the Front Office Manager. The role is responsible for overseeing the daily operations of the Front Office team (Front Desk, Bell/Valet, Concierge, Call Center, and Doorman). Must ensure that all staff are adhering to hotel standards and ensuring maximum guest satisfaction. The ideal candidate will be highly motivated, energetic, positive, and team-oriented who is focused on delivering the best guest experience possible.

Essential Duties and Responsibilities include the following.

· Assist FOM in overseeing Front Desk, Call Center, Concierge, Bellmen, and Doorman

· Always provide the highest quality of service to the guests

· Handle guest requests and concerns while on the property to ensure guest satisfaction

· Maintain and improve guest services by working with the Front Office Manager by implementing and creating new policies and procedures

· Keeping the Front Office team in the loop of all operating changes coming from Food and Beverage, Sales, Housekeeping, Engineering, Spa, and Rec.

· Issue appropriate correspondence to dissatisfied guests on behalf of the hotel to achieve satisfaction and guest loyalty.

· Provide support to all Front Office teams when needed by doing check-ins, valet cars, assisting the call center, etc.

· Assist with training in all Front Office departments

· Keep the Lobby, Front Desk, Bell stand, and Concierge desk clean and organized

· Act as Manager on Duty when FOM and upper management are not on the property by attending to all guest needs and reporting all guest situations that occur.

· Assign rooms for upcoming reservations using requests and availability. Make sure reservations are properly alerted/noted for celebrations, upgrades, and any information FD Agents will need.

Requirements:

· 2+ years of hospitality supervisory

· Must have excellent interpersonal skills

· Must have conflict-resolution skills

· Requires good communication skills, both verbal and written

· Must be able to work within and lead a team

· Flexibility to work with varying schedules including days, and nights (no overnights), weekends, and holidays

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Food provided
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person
• Resort

Ability to Relocate:

• Bolton Landing, NY 12814: Relocate before starting work (Required)

Work Location: In person