Assistant Front Office Manager

Description
The Lakehouse Hotel & Resort/ The Links at Lakehouse is looking for eager and motivated professional to join our team. As an employee, you are eligible to receive a wide range of benefits & perks, including:
**Medical and Dental Insurance**
**Company provided Vision and Life Insurance**
**Company matching 401(k) program**
**FREE green fees & range balls**
**Employee discounts on food, drink, merchandise, hotel stays, & Marina activities**
**Discounts at Belmont Park - 4 FREE Rides and Attraction Passes per month**
Requirements
The Front Office is at the heart of every hotel, and our front-of-house staff are some of the most important members of the team. Because they are the first to meet our guests, they also have the first opportunity to provide them with impeccable service.
We are currently looking for an Assistant Front Desk Manager, who will ensure guest service standards of the guest arrival, departure, and any other guest interaction experience are met through optimal training, staffing, supervision of labor, efficient management of operating supplies, and proactive monitoring of guest reviews and comments.
What will you be doing?

• Manage day to day operations of the Front Office
• Train, develop, and recommend discipline of staff members
• Ensures quality assurance standards of hospitality are provided to all guests and employees on property and/or via phone.
• Communicate both verbally and in writing to provide clear direction to the staff
• Interact positively with customers and take action to resolve problems and maintain a high level of customer satisfaction and policies
• Receive requests and/or complaints and take appropriate action by communicating with departments involved via telephone/email
• Monitor office, amenity, and guest supply inventory
• Ensure compliance of all Front Office and guest service standard operating procedures and policies.
• Oversee the VIP and Group guest processes including inspection of VIP arrival rooms, reviewing VIP reservations and all group resumes, and ensuring smooth check-in/check-out
• Assist with upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Perform quality checks on employees, employee tasks and public spaces of the hotel
• Complete all required Company trainings and compliance courses as assigned
• Adheres to Company standards and maintains compliance will all policies and procedures
• Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
• Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance
• Performs other related duties as assigned

What are we looking for?

• Computer proficiency in MS Word, Excel, and Outlook
• Understand how to develop and implement business strategies
• Ability to interpret and create policies, procedures, and manuals
• Excellent customer service skills
• Proficient in time management; the ability to organize and manage multiple priorities
• Ability to take initiative and effectively adapt to changes
• Recognizes an emergency situation and takes appropriate action
• Able to establish and maintain cooperative working relationships
• Ability to use sound judgement, work independently, with minimal supervision
• Ability to perform a variety of duties, often changing from one task to another of a different nature with impending deadlines and/or established timeframes.
• Performs well with frequent interruptions/distractions.
• Ability to consistently demonstrate a "YES" attitude when performing duties with employees, guests, and management.
• Preferred Opera experience.

This position will spend most of the time (50% or more) performing individual tasks related to those performed by direct reports, but primary duties are supervisory or organizational goal related. A portion of the time may be spent achieving organization objectives, often through the coordinated achievements of subordinate staff.