Assistant Director, University Center

Job Title
Assistant Director, University Center
Agency
Texas A&M University - Corpus Christi
Department
Student Life
Proposed Minimum Salary
Commensurate
Job Location
Corpus Christi, Texas
Job Type
Staff
Job Description
TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.
TAMU-CC's beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.
From our generous benefits package and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.
Learn more information here!
JOB DESCRIPTION
The Assistant Director, under general direction, advises the Director in all aspects of departmental operations and maintains responsibility for the reservations and information desk functions of the department. This position will supervise the Events Coordinator III, a graduate assistant (if funding is available), and multiple student employees.
RESPONSIBLITIES
Reservations and Information Desk: 45%

• Provide leadership for the reservations functions of the UC, including interpretation, application, and enforcement of relevant policies and procedures.
• Provide regular event planning support and training to internal clients.
• Oversee the performance of complex scheduling based on a tiered reservations system, including prioritizing needs of clients, and recommending alternative courses of action when needed; contribute to and participate in long-range event planning for high profile and traditional campus events; demonstrate good judgement in making decisions and managing reservable spaces.
• Communicate with clients to ensure smooth-running, effective events, including leading the successful resolution of potential and real problems in a timely manner using tact, sensitivity, discretion, and political acumen.
• Communicate with service partners (health and safety, IT, custodial, facilities, parking, etc.) and co-workers to coordinate services and staffing needs for events.
• Lead the Event Services Planning Network (ESPN) to coordinate with and support event planners across campus.
• Ensure quality service, programmatic success, participant safety and facility security, and cleanliness. Respond to and report any safety and security concerns following established protocols.
• Serve as campus lead for Event Management Services (EMS) reservation software, supporting other facility managers utilizing EMS and working with IT on software updates and related needs.

Marketing and Public Relations: 25%

• Cultivate the department's online identity through the department website and social media accounts; promote the UC as a department and the resources, services, and activities available in the UC.
• Advise and lead the University Center Programs student employees to develop a strategic calendar of promotional, passive, and traditional events to create a sense of belonging among students.
• Supervise a graduate assistant (if funding is available for this position).

Administrative: 30%

• Serves on management team with Director. Represents the department, division, or University on various committees.
• Participates in developing departmental strategic plans based on department goals.
• Plans budget for department(s) under their supervision and assists Director in planning and budgeting (including setting annual revenue targets) for department.
• Participates in planning, directing, and coordinating operational or procedural matters to meet department goals and objectives.
• Develop, implement, coordinate, and evaluate programs.
• Monitor compliance with all unit, department, University, and government standards, policies, and procedures.
• Develop reports, analyses, and surveys as requested by Director.
• Provide leadership for department along with and in absence of the Director.
• Handle special projects as assigned by the Director.
• Interview, hire, train, motivate and evaluate student employees. Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching and mentoring.

• Articulate the UC mission and goals to clients as it relates to building usage
• Review and verify accuracy of monthly billing and other reports; investigate and correct errors.
• Serve as a key player for emergency preparations and evacuations.
• Serve as second in line to act on behalf of the Director. Associate director is first, then Assistant.
• Perform other duties as assigned.

QUALIFICATIONS

• Bachelor's degree.
• Six (6) years of progressively responsible experience in a student union/center.
• Intermediate skills in Microsoft Office Suite, as an administrator in EMS (event management software), and room diagramming software, such as Allseated or Social Tables.
• Capacity to multitask complex assignments in a fast-paced environment.
• Strong interpersonal, organizational, written, and verbal communication skills to be able to establish and maintain courteous, effective working relationships with students, faculty, and staff.
• Skilled in resolving conflicts and ability to successfully navigate challenging conversations.
• Experience supervising and training student employees.
• Demonstrated experience providing excellent customer service to a diverse variety of clients.
• Ability to work a flexible schedule, including some evenings/weekends scheduled in advance and on short notice.

PREFERRED QUALIFICATIONS

• Master's degree in higher education, communication, leadership, or related field.
• Experience supervising full time, professional employees.
• Experience designing and implementing leadership training for student leaders or student employees.
• Experience coordinating or managing events for a facility that hosts high visibility, high impact, and high-risk events.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.