Assistant Director, Student Financial Services - Hybrid

Please review the details for the position before applying for the opening. If you are an internal employee, please apply through the internal portal on Workday.You should have your completed resume/cv and cover letter ready to upload. You should upload both documents on the third page (the required section is named resume/cv - this is also where you should upload your cover letter). These documents should either be in a PDF format (.pdf) or a Word document (.doc) format.
Job Posting Title
Assistant Director, Student Financial Services - Hybrid
Job Description Summary
Admin Exempt
Job Description
This role will serve as an active member of a service oriented, and student-centered team. The Assistant Director will maintain student account and loan systems which include Workday Student, Nelnet, Flywire AR Collect, and ECSI; disburse all financial aid funds to student accounts; assist with reconciliation of federal, state, institutional, and private [scholarship] funds; assist with the development and processing of departmental exception, discrepancy, and reconciliation reports and workflows; serve as primary contact for systems security with LTS; assist with electronic communications for the department; and assist with the processing and reconciliation of departmental charges, adjustments, waivers, and refunds. This role will assist in the collections of institutional and Perkins loans as well as past due Student Account Receivables. This role will also assist the Associate Director with maintaining and testing SFS systems and databases.
Primary Position Responsibilities

• Maintain financial aid information systems which include Workday, Nelnet, Flywire AR Collect and ECSI
• Reconcile federal, state, institutional and private funds
• Assist with development and processing of departmental exception, discrepancy, and reconciliation reports and workflows
• Assist with electronic communications for the department
• Processing and reconciling departmental charges, adjustments, waivers, and refunds
• Provide outreach and counseling to delinquent loan borrowers
• Provide outreach and counseling to delinquent student account receivables

Basic Qualifications

• Bachelor's degree is required
• Minimum of 1 year of experience in higher education and/or one of the areas that comprises Student Financial Services (financial aid, student accounts/tuition payment, student employment, educational financing) or related field. Experience with a wide variety of software and database applications, such as WorkDay, PowerFAIDS, Google, and Microsoft Office.

Skills and Abilities

• Ability to work independently, but to also contribute positively to a team approach. Demonstrated experience in providing superior service, and excellent communication skills (both written and verbal).
• Provide excellent service to all constituents (students, applicants, parents, colleagues) as evidenced by clear, accurate, and timely communication via email, phone, and in person.
• Actively engage and participate as a member of the SFS team.
• Support in monitoring departmental systems updates and maintain efficiencies and effective office workflows.

Other
All employees hired are strongly encouraged to be up to date with all vaccination and boosters against COVID-19.
Wellesley College offers a wide variety of benefits programs and resources to its employees, including:

• Generous paid time off
• Following one year of employment, Wellesley College will contribute up to 10.5% towards your 403B plan for eligible employees
• Resources to navigate student loan forgiveness
• Free use of the athletic/fitness facilities, including onsite fitness classes
• Free on-site parking in an enclosed parking garage

Worker Sub-Type
Administrative
Time Type
Full time
EEO Statement
At Wellesley, we embrace and honor difference and diversity. We believe the best ideas-the best solutions-draw on a range of voices, perspectives, and experiences. As a college, and as a community, we are dedicated to assuring that all members for the Wellesley community have an equal opportunity to flourish.
Wellesley College is an Equal Opportunity Employer, committed to the diversity of the college community and the curriculum. Wellesley College and all its subcontractors shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that Wellesley College and all of its subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. Candidates who believe they can contribute to that goal are encouraged to apply.