Assistant Director Of External Engagement - Office Of Financial Aid

S582

Assistant Director of External Engagement

Regular (PIN)

Exempt

$80,000 - $95,000

01/14/2024

Yes

Under the direction of the Executive Director of Financial Aid, the Assistant Director of External Engagement’s job responsibilities will include, but are not limited to:
Provide data-inspired leadership and decision-making in the operations of the One-Stop Student Bulldog Hub.· Provide continuous knowledge-based updates to the third party/external call center to ensure those representatives can clearly and correctly respond to requests from students and parents.· Plan, prioritize, implement, and execute excellent student-centered services and activities that contribute to the university’s goals and objectives.· Guide, lead, mentor, coach, and empower staff to provide excellent student services and encourage forward-thinking, problem-solving, continuous improvement, and professional development. Hire, train, and assess employees.· Support students and staff with complex issues, resolve referrals from other offices, and solve or de-escalate complicated issues using professional judgment and individual discretion.· Collaborate with other units and offices to solve issues that may arise and ensure streamlined, effective communication and promotions.· Provide reports and data when requested by the administration.· Stay current on trends, emerging systems, and new services by attending conferences, workshops, and webinars, participating in consortiums, reading research regarding best practices, etc.· Effectively communicates, verbally and in writing, with students, parents, and the University community.· Knowledgeable of policies and procedures regarding state, federal and institutional requirements.· Acts as a Subject Matter Expert (SME) for the Office of Admissions, Student Accounts, Registrar, Financial Aid, Residential Housing, and New Student Experiences.· Triage documents submitted by students.· Represent the One-Stop internally and externally as needed.· Performs other related duties as assigned.

A Bachelor’s degree.

A minimum of three years of experience in a customer service environment are required.

• Excellent listening skills.
• Excellent interpersonal and communication skills.
• Ability to interact with students and parents in a pleasant and courteous manner.
• Ability to work independently, multi-task, prioritize, and be a self-motivator.
• Experience with Microsoft Office software.

An offer of employment is contingent upon successful completion of a criminal background check.
Please be advised, COVID-19 vaccinations are strongly encouraged but not required for eligible faculty and staff employed by Bowie State University. This protocol may be subject to change.

BSU offers a generous and comprehensive benefits package, which includes 22 vacation days, 13 holidays, 15 sick days; comprehensive medical, dental and vision insurances, flexible spending account plan, and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools, winter and spring breaks.

https://bowiestate.peopleadmin.com/postings/3468