Address
Form of work
SalaryIntroduction
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
This is a Management Service position, and serves at the pleasure of the Appointing Authority.
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
Program Management
- Administer and interpret Federal and State law/policy governing public assistance eligibility, welfare reform initiatives and personnel management.
- Create, assess, and revise local policy and procedures for Family Investment Program.
- Interpret policies/procedures for customers, staff, other agencies, and the community.
- Respond to and resolve customer concerns/complaints and inquiries from DHR, the Governor’s Office and local politicians.
- Review and analyze operating procedures for maximum efficiency, such as workload assignment, application processing and workload flow.
- Design and revise local forms.
- Review Quality Control reports, appeals, audit reports, fraud complaints, and other Family Investment Program reports.
- Prepare responses and/or corrective action plans.
- Represent agency at State and interagency meetings, committees, and task forces; explain relevant law, procedures, and policies to staff, elected officials and the public.
- Establish, implement, and monitor local policy for EAFC, WAGS, work requirements, Comprehensive Program Review System (CPRS), POC and EBTS operations.
- Serve as local department Family Investment Program representative for committees and workgroups at State and local levels.
- Review and analyze reports.
- Maintain security of automated operations.
- Evaluate and select vendors and service providers.
- Make recommendations for the handling of public relations situations and decisions.
Human Resources Management
- Recruit, hire and promote local Family Investment Program staff.
- Review ongoing staff training and development.
- Mediate disputes/conflicts among staff.
- Delegate responsibilities for answering inquiries and completing special projects.
- Review and approve timesheets and staff reimbursements.
- Plan, request and schedule all staff training.
- Coach employees and create staff development plans to enhance performance.
- Hold regular supervisory conferences and staff meetings.
- Complete performance appraisals for supervised staff and review appraisals completed by department supervisors.
- Advise supervisors of staff in resolution of problem cases.
- Approve and manage employees use of leave.
- Plan, direct and evaluate the work of subordinate staff.
- Handle personnel actions such as progressive discipline and reclassifications.
Other Duties as Assigned
- Emergency Operations: Participates, as needed, in the agency’s mandated obligation to provide mass care and shelter under the direction of the County or State Emergency Operations Center.
- At all times, the incumbent will provide customer service to both internal and external customs that meets or exceeds the standards set by the Department.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS
DESIRED OR PREFERRED QUALIFICATIONS
- One year of experience working in the Eligibility and Enrollment (E&E) System.
- One year of experience preparing and/or overseeing a budget in a government agency.
- One year of experience using Excel to create and maintain spreadsheets.
- Six months of experience using Google Workspace applications.
- Six months of experience using Workday for timekeeping and performance management.
- Possess excellent oral and written communication skills.
- Be a hands-on leader with regard to deliverables of the position.
- Be able to work in a fast-paced environment while meeting multiple priorities and deadlines.
- Possess strong interpersonal, organizational and leadership skills.
- Experience managing and collaborating with a remote or hybrid workforce.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.
CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS
- Personal Leave - State employees are awarded six (6) personnel days annually (prorated based on start date).
- Annual Leave - ten (10) days of accumulated annual leave per year.
- Sick Leave - fifteen (15) days of accumulated sick leave per year.
- Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
- Holidays - State employees also celebrate at least twelve (12) holidays per year.
- Pension - State employees earn credit towards a retirement pension.
- Positions may be eligible for telework.
FURTHER INSTRUCTIONS
Online applications are STRONGLY preferred; however, the paper application may be submitted to: Calisha Wilson-Colbert, Department of Human Services, 207 South 3rd Street, Denton MD 21629. The paper application must be received by 5 p.m. close of business on the closing date of the recruitment. No postmarks will be accepted.
Do not submit unsolicited documentation.
If you have any questions about this recruitment, please contact the calisha.colbert@maryland.gov. Please include on the subject line the recruitment #. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.
TTY Users: call via Maryland Relay
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
