Assistant Director, Financial Aid, Outlier Partnership

Job Details
Job Location
San Francisco - San Francisco, CA
Position Type
Full Time
Description
Job Title:Assistant Director, Financial Aid, Outlier Partnership
Department: Student Financial Services, Financial Aid
Reports to: Associate Director of Financial Aid
FLSA Status: Exempt
Salary Range: Depending upon qualifications and experience.
Benefits: The University's comprehensive benefits program.
Days & Hours: Monday through Friday, 37.5 hours per week. Standard work schedule is 9:00 am to 5:30 PM, may be adjusted. Flexible schedule may require evening and weekend hours during peak periods.
Location: This position is hybrid and will require in-person availability.
Basic Function and Scope of Job:
Under the general direction of the Director of Student Financial Services, the Assistant Director reports to the Associate Director of Financial Aid is primarily responsible with assisting and advising perspective, admitted and current undergraduate students through our Outlier partnership.
Essential Duties and Responsibilities:

• Serve as front line staff responding to inquiries via phone, email or in person from prospective, admitted, and current Outlier undergraduate students.

• Counsel and advise prospective, admitted and currently enrolled students about their Financial Aid options and the application procedures.
• Analyze Financial Aid applications, as needed; determine eligibility, and award various types of Financial Aid in accordance with changing federal, state, and institutional regulations and policies including exercising professional judgment to select cases for further review and resolving conflicting information.
• Completes the Quality Control process of all awards prior to the release of award letters/nonfictions.
• Oversee the Perceptive Image System to ensure that documents are linked and filed on a timely basis; Ensure documents in workflows are processed weekly.
• Develop fluency in the use of Financial Aid software applications and systems (Ellucian Colleague, Recruit, Perceptive), NSLDS, COD, and FSA Partners Connect.
• Develop and maintain strong working relationships with colleagues internally and externally.
• Works as a vital member of the Student Financial Services Department and provides support to other team members as needed, especially during peak periods.
• In collaboration with other team members, develop, coordinate and deliver Financial Aid workshops to new students on available Financial Aid resources.
• Assist with training and providing work direction to federal student workers and other hourly workers.
• Works closely with other university offices, such as Division of Student Success, Advising, Registration, Admissions, and Student Accounts, to ensure university compliance with all applicable regulations.
• Manage priorities and respond to various ad hoc requests for data and reports. Provide regular scheduled data reports on a timely basis.
• Create, update and maintain various forms, reference materials and documents.
• Monitor and interpret new and updated regulations.
• Remain competent and current on systems and Financial Aid through self-directed professional reading, developing professional contracts with colleagues, and/or attending professional development courses/conferences/webinars (as budget allows).
• Perform other duties as assigned by the Associate Director or Director.

Qualifications
Qualifications: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Requirements:

• Bachelor's degree; or commensurate experience.

Qualifications: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Requirements:

• Bachelor's degree; or commensurate experience.

Years of Experience:

• At least 3 years' experience working in Financial Aid.
• Experience in university setting with in depth knowledge of all the functional areas handled by but not limited to Financial Aid, student accounts and VA educational benefits.
• Experience working with confidential information and understanding of the Federal Educational Rights and Privacy Act (FERPA).

Knowledge of:

• Strong understanding of Federal Compliance and Consumer Information.
• Excellent knowledge of Excel and other reporting tools needed.

Direct job-related Requirements:

• Experience using the following student systems preferred: Ellucian, Recruit, Perceptive, Outlook, Shared Point and OneDrive.
• Proven proficiency with computers including Microsoft Office and/or applications as required for specific position.

Skills and Abilities:

• Ability to establish effective working relationships, professional rapport, and effectively accomplish work within a university setting that includes a wide array of individuals, groups, policies, and processes.
• Ability to interact effectively with various internal and external constituencies, demonstrating tact, diplomacy, good judgment, and the ability to maintain confidentiality.
• Ability to sustain and promote a commitment to enhancing and maintaining a high commitment of customer service.
• Ability to learn, respect, and contribute to the University's mission and values.
• Strong organizational, planning, analytical, problem solving, and interpersonal skills.
• Excellent written and verbal communication skills, including effective public speaking skills.
• Ability to manage projects and balance multiple priorities while maintaining a positive outlook.
• Strong leadership and collaboration skills.
• Ability to take initiative to organize, follow through with complex tasks, and meet deadlines.
• Strong orientation towards taking ownership of projects and assignments. Able to be proactive with projects, assignments, and process improvements.
• Ability to anticipate potential issues and take necessary action to mitigate them.
• Ability to successfully work both independently and collaboratively.
• Competence with and commitment to diversity, equity, & inclusion; ability to be an effective partner with diverse students, faculty, and staff.
• Ability to establish effective working relationships, professional rapport, and effectively accomplish work within a university setting that includes a wide array of individuals, groups, policies, and processes.

Supplemental Information
To apply: Please go to http://www.ggu.edu/jobs to submit an application, letter of interest, and a resume.
In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third-party background check.
Golden Gate University is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.
University policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g., family medical or pregnancy leave), or on any other basis protected by applicable laws.
The University has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices. The University welcomes and encourages applications from all especially women, minorities, people of color, veterans, persons with disabilities, and members of the LGBTQI community.
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