Assistant Community Manager

ASSISTANT COMMUNITY MANAGER
Location: The Summit Hendersonville - Hendersonville, NC
At NHE, our Assistant Community Manager's are the support line for the Community Manager - they are industry professionals who: demonstrate integrity and fairness by providing caring service to those they serve (both internally and externally); and develop and maintain relationships of value that contribute to the overall success of the organization. Assistant Community Managers are on the career path to becoming Community Managers and must be able to run the property in the absence of the Community Manager.
NHE is looking for an experienced Assistant Community Manager that is fueled by a desire to provide excellent customer service , is a team player and someone who takes pride in their quality or work. We are looking for someone who wants to grow with the company and who has a desire to be a part of a team.
SUMMARY:
Responsible for the efficient operation of the assigned community under the direction of the Community Manager. On a daily basis, the Assistant Community Manager performs the tasks associated with the operation of the property including managing the sales function, pricing, collections, administration, resident services, and maintenance. The ACM is also responsible for overseeing all sales activities in assigned community from lead generation through close. This includes leading the sales team and ensuring the successful leasing of apartments by adhering to community policies and procedures during the application process (e.g., qualifying potential residents, verifying applications etc.). Must be flexible and able to work varied schedule, including weekends and some holidays as required.
ESSENTIAL RESPONSIBILITIES

• Manage the sales process from start to finish to achieve sales goals
• Find qualified leads through referrals, networking, electronic media, company supported advertisement and outreach marketing efforts
• Monitor closing ratios and coach sales team to achieve sales goals
• Monitor the accuracy of all leasing paperwork
• Assist in ensuring all monthly rental payments and fees owed are accurately collected and posted
• Help ensure the property and its apartment homes are of the highest quality via personal inspection
• Use customer service skills to receive resident requests, complaints and comments, and then resolve concerns quickly and effectively
• Ensures that all applicable deposits, rents, other fees and ancillary revenues are collected and deposited.
• This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.

QUALIFICATIONS:

• College degree is preferred but not required. Good communication skills and an ability to interact with a wide range of people.
• Community software (Yardi Voyager, Popcard, Payscan, Rent Café preferred)
• Property Manager License preferred but required within six months of employment
• Multifamily leasing, sales and/or customer service experience is required
• Knowledge and comprehension of Fair Housing Laws

KNOWLEDGE, SKILLS AND ABILITIES:

• Able to meet/exceed sales objectives
• Sales-minded individual with attention to detail
• Excellent follow-up skills via email, text, writing and phone
• Positive attitude, strong work ethic, reliable and self-motivated
• Microsoft Office Suite including Word, Excel, and Outlook
• Strong communication skills with outgoing personality
• Professional written and verbal communication skills
• Must have the ability to work with little direction maintaining confidentiality and professionalism.
• Able to multi-task and be a team player

BENEFITS
All full-time employees are eligible to participate in our benefits program. NHE offers:

• 100% Employer Paid (Employee Only):
  • Health Insurance (HDHP)
  • Vision Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Group Life Insurance
• PPO Health Insurance Plan offered
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

About NHE, Inc.
As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.
Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.
EOE